StardustTV

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of StardustTV's key feedback

Subscription Issues

Several users report problems with subscription payments and access, with about 10% experiencing issues where payments are made but access to content is not granted, leading to frustration and claims of being scammed.

I paid for a subscription but still can't access the content, and they keep asking for more money.

High Cost

A significant portion of users, approximately 15%, find the app too expensive, with complaints about the cost of coins and subscriptions being too high for the content offered.

The app is too expensive for the limited content you get, making it hard to justify the cost.

Ad Overload

Around 8% of users are frustrated by the excessive number of ads, which are often longer than the episodes themselves, detracting from the viewing experience.

The ads are longer than the episodes, making it hard to enjoy the content.

Limited Free Access

About 12% of users express dissatisfaction with the limited free access, wishing for more opportunities to watch content without paying, such as through ad-supported viewing.

It would be great if there were more ways to watch for free, like watching ads to unlock episodes.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Viki

Viki is praised for its extensive collection of Asian dramas and user-friendly features, but users express frustration with frequent ads, app crashes, and issues with subtitles and streaming quality.

#2 RUNNER UP

StardustTV

StardustTV receives mixed feedback; users appreciate the engaging content and user-friendly interface, but many are dissatisfied with the high cost of coins, subscription issues, and technical glitches.

#3 Straggler

ShortsTV

ShortsTV is appreciated for its diverse selection of international short films and easy navigation, but users report technical issues such as app crashes, non-functional subtitles, and poor customer support.

Nuggets

Major Highlights of the Week

Access Issues

Users experience significant delays in accessing content after payment, with some unable to access paid content at all. This undermines the app's promise of immediate access post-purchase.

I paid for a subscription, but three days later, I still can't access the chapters I paid for.

Coin System Confusion

The coin-based system for unlocking episodes is unclear and frustrating, with users reporting discrepancies in coin balance and renewal promises. This creates a perception of the app as unreliable and potentially deceptive.

I bought a coin package that promised daily renewals, but my balance was zero the next day.

Ad Overload

Excessive and lengthy ads disrupt the viewing experience, with some ads longer than the episodes themselves. This diminishes user satisfaction and engagement.

The ads are longer than the episodes, making it hard to enjoy the content.

Inappropriate Content

The app's content is deemed inappropriate for younger audiences, with users suggesting a higher age restriction. This misalignment with user expectations can lead to dissatisfaction and potential backlash.

The content is too inappropriate for a 13-year-old; it should be 18+.

High Cost

The cost of subscriptions and in-app purchases is perceived as too high, especially given the limited content access. This pricing strategy may deter potential long-term subscribers.

It's too expensive for very little reward, making it hard to justify the cost.

Lack of Free Options

There is a demand for more free viewing options, such as watching ads to unlock episodes. This could enhance user retention by providing alternative access methods.

It would be nice if you could watch ads to get the next episode.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Access Issues

Users experience significant delays in accessing content after payment, with some unable to access paid content at all. This undermines the app's promise of immediate access post-purchase.

Coin System Confusion

Ad Overload

Excessive and lengthy ads disrupt the viewing experience, with some ads longer than the episodes themselves. This diminishes user satisfaction and engagement.

Inappropriate Content

High Cost

The cost of subscriptions and in-app purchases is perceived as too high, especially given the limited content access. This pricing strategy may deter potential long-term subscribers.

Lack of Free Options

There is a demand for more free viewing options, such as watching ads to unlock episodes. This could enhance user retention by providing alternative access methods.

Quotes of the week

Hear from some of the most impactful users to drive changes

I purchased a week’s subscription and after the first day now the app won’t load! So I go to try and contact the company and all there is available for contact info is a snail mail address in HONG KONG. I’ll be taking this up with Apple and if no success there I’ll go straight to my credit card company!

BrennyO

Week of April 7th, 2025

The movies are pretty good but the coins to watch each episode is also pretty high..so you can’t watch but maybe 1-2 episodes a day which drags it out for so long you can easily get a little bored waiting to see the next one..so more earned coins or less to watch an episode would be a better option imo.

MydNyte13

Week of April 7th, 2025

This application sells you vouchers so you can watch their series and the cost of each short chapter is 59 coins. I bought a package of more than 2000 coins and they unlocked 3 chapters and my balance was zero coins and supposedly the package I bought was going to renew my coins every day for 7 days. This is false. Today I am here the next day and I still have not received my coins and I cannot watch the series. These applications only want you to buy coins and it is never enough. Please do not waste your money and time on this. They are a fraud. Once you buy there is no going back.

Lo Arr

Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

StardustTV

Top Insights This Week

Subscription Issues

High Cost

Ad Overload

Limited Free Access

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts