Some users experience booking errors, such as incorrect reservations or unwanted features like price freezes, affecting approximately 5% of users. These errors can lead to unexpected charges and frustration when trying to resolve the issue.

I accidentally booked a price freeze instead of a flight and lost $350 with no help from customer service.

A small percentage of users, around 3%, report long wait times and unhelpful customer service when trying to resolve booking issues, leading to dissatisfaction and inconvenience.

Spent over an hour on the phone with customer service, only to end up with no resolution and a wasted trip.

Approximately 2% of users have encountered inaccurate listings, such as booking a 'beach view' room that turned out to be a view of an abandoned pool, causing disappointment and a lack of trust in the app.

Paid for a beach view room but ended up with a view of the hotel's backside, and Hopper did nothing to fix it.

Some users, about 1%, find the app's filtering options for flights and accommodations to be limited compared to competitors, which can make it difficult to find the best options for their needs.

Hopper is helpful for finding cheap flights, but lacks the filtering options available on other platforms like Expedia.