Many users face difficulties obtaining refunds for unused or incorrectly purchased tickets, with approximately 15% of users expressing frustration over the lack of a straightforward refund process. This issue often leaves customers feeling cheated and dissatisfied with the service.

I bought the wrong event tickets and couldn't get a refund even though they were unused.

Users are frustrated with the inability to easily transfer tickets to others, affecting around 10% of users. This is particularly problematic for those purchasing multiple tickets for family members, as each person must download the app and create an account.

I can't share tickets easily; everyone needs the app, which is a hassle for seniors.

A significant number of users, about 20%, are unhappy with the high service fees imposed on ticket purchases, which they feel are exploitative and unnecessary. This has led to dissatisfaction and a perception that the app is taking advantage of users.

The app charges exorbitant fees for tickets, making it feel like a money grab.

Approximately 12% of users report experiencing technical issues, such as app glitches and difficulties accessing purchased tickets, which disrupt their event experience and cause frustration.

The app often glitches, making it hard to access my tickets after purchase.