Hudl

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Hudl

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Hudl's key feedback

1

Login Issues

A significant number of users, approximately 30%, are experiencing problems logging into the app, with issues such as the login screen not appearing or the keyboard not showing up to enter credentials. This prevents them from accessing their accounts and using the app effectively.

I can't log into my account on my phone because the text box for my username and password doesn't appear.

2

App Freezing and Crashing

Around 25% of users report that the app frequently freezes or crashes, especially when trying to access the film library or download videos. This makes it difficult for users to watch or analyze game footage, which is a core feature of the app.

The app constantly freezes when I try to access the film library, making it almost unusable.

3

Highlight Creation Problems

Approximately 15% of users face issues when trying to create highlight videos, with errors such as 'unavailable, try again later' or connectivity issues despite having a stable internet connection. This hinders athletes from showcasing their performances.

When I try to make a highlight, it says unavailable, try again later, even though my internet is fine.

4

Navigation and Loading Errors

About 20% of users experience problems with the app's navigation, where menus do not function, or the app gets stuck on a blank screen. This prevents users from accessing any features or content within the app.

The app loads with a drop-down menu open, and I can't navigate away from it, leaving me stuck.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Coach's Eye
Coach's Eye receives high praise for its ease of use and robust features, particularly for sports analysis. Users appreciate its frame-by-frame breakdown and video comparison capabilities, although some desire more advanced features like better export options.

#2 RUNNER UP

VidSwap
VidSwap garners mixed reviews, with some users appreciating its affordability compared to Hudl and its basic functionality. However, many criticize its lack of features, poor app design, and slow updates, making it less favorable for teams used to Hudl's comprehensive offerings.

#3 Straggler

Hudl
Hudl is praised for its comprehensive video analysis tools and ease of use, but recent updates have led to significant user frustration. Many users report issues with app functionality, login problems, and poor customer support, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Coach's Eye
#1 Users Choice
Coach's Eye receives high praise for its ease of use and robust features, particularly for sports analysis. Users appreciate its frame-by-frame breakdown and video comparison capabilities, although some desire more advanced features like better export options.
VidSwap
#2 Runner-up
VidSwap garners mixed reviews, with some users appreciating its affordability compared to Hudl and its basic functionality. However, many criticize its lack of features, poor app design, and slow updates, making it less favorable for teams used to Hudl's comprehensive offerings.
Hudl
#3 Straggler
Hudl is praised for its comprehensive video analysis tools and ease of use, but recent updates have led to significant user frustration. Many users report issues with app functionality, login problems, and poor customer support, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Login Issues
Users are unable to log into the app due to missing text boxes and unresponsive login screens, preventing access to their accounts. This issue persists across multiple devices and attempts to troubleshoot have been unsuccessful.
I can't log in because the text box for my username and password doesn't appear.
App Freezing
The app frequently freezes and becomes unresponsive, especially when accessing the film library or downloading videos, leading to a frustrating user experience. This issue is exacerbated by updates that seem to degrade app performance.
Every update makes the app slower and it constantly freezes when accessing the film library.
Highlight Creation Failure
Users face difficulties in creating highlight videos due to errors indicating unavailable features or connectivity issues, despite having a stable internet connection. This hinders athletes from sharing their performance with coaches and peers.
I can't create a highlight video because it says 'unavailable, try again later' even with good WiFi.
Zoom and Video Capture
The default 1x zoom setting on iPads makes it impractical to record indoor sports like volleyball, as the video is too zoomed in to capture the entire court. This limitation forces users to seek alternative recording methods.
The 1x zoom on iPad makes it impossible to record indoor volleyball games properly.
Team Access Problems
Users are unable to join or access their team information due to unresponsive app features and lack of notifications for team requests. This prevents athletes from participating in team activities and accessing shared content.
I can't join my team because the app doesn't notify them of my request.
Blank Screens
Upon logging in, users encounter blank screens or menus that do not load any content, rendering the app unusable. This issue persists despite reinstalling the app and trying different devices.
After logging in, the app just shows a blank screen and nothing loads.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users are unable to log into the app due to missing text boxes and unresponsive login screens, preventing access to their accounts. This issue persists across multiple devices and attempts to troubleshoot have been unsuccessful.
App Freezing
The app frequently freezes and becomes unresponsive, especially when accessing the film library or downloading videos, leading to a frustrating user experience. This issue is exacerbated by updates that seem to degrade app performance.
Highlight Creation Failure
Users face difficulties in creating highlight videos due to errors indicating unavailable features or connectivity issues, despite having a stable internet connection. This hinders athletes from sharing their performance with coaches and peers.
Zoom and Video Capture
The default 1x zoom setting on iPads makes it impractical to record indoor sports like volleyball, as the video is too zoomed in to capture the entire court. This limitation forces users to seek alternative recording methods.
Team Access Problems
Users are unable to join or access their team information due to unresponsive app features and lack of notifications for team requests. This prevents athletes from participating in team activities and accessing shared content.
Blank Screens
Upon logging in, users encounter blank screens or menus that do not load any content, rendering the app unusable. This issue persists despite reinstalling the app and trying different devices.

Quotes of the week

Hear from some of the most impactful users to drive changes

I can log into my account on my computer but when I download it on my phone, the text box doesn’t appear for me to type my username and password into. I tried resetting my phone and redownloading it, and no luck. My friend is having the same issue on his device.
pay21!
Week of April 2nd, 2025
Seems like every update makes the app slower and less reliable. Constantly freezes when trying to access the film library, takes 5-6 attempts to pull up a specific game. Freezes when trying to download film, and has even crashed while trying to watch previously downloaded games.
OlderCoach
Week of April 2nd, 2025
HUDL, I am trying to create a highlight video to send to college coaches but when I am on my game footage trying to clip videos, after a certain play number it says 'no WiFi, try again later'. The issue is I have tried to make the highlight on several different devices and in different locations so I know it is not the WiFi.
Plz fix009
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I can log into my account on my computer but when I download it on my phone, the text box doesn’t appear for me to type my username and password into. I tried resetting my phone and redownloading it, and no luck. My friend is having the same issue on his device.
Candice Wu
App Store
Seems like every update makes the app slower and less reliable. Constantly freezes when trying to access the film library, takes 5-6 attempts to pull up a specific game. Freezes when trying to download film, and has even crashed while trying to watch previously downloaded games.
Kelly Williams
Google Play
HUDL, I am trying to create a highlight video to send to college coaches but when I am on my game footage trying to clip videos, after a certain play number it says 'no WiFi, try again later'. The issue is I have tried to make the highlight on several different devices and in different locations so I know it is not the WiFi.
Koray Okumus
Google Play

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