A significant portion of users, approximately 40%, are frustrated with the frequency and duration of ads, even on paid plans. Many feel that the ad experience is intrusive and detracts from the viewing experience, leading some to consider canceling their subscriptions.

I can't believe I pay for a subscription and still have to endure so many ads; it's unbearable.

Around 20% of users are annoyed by the need to rewatch ads when they rewind content. This issue is seen as unfair and a major inconvenience, causing dissatisfaction among subscribers.

Rewinding 10 seconds shouldn't force me to watch the same ads again; it's incredibly frustrating.

Approximately 25% of users report frequent technical issues, such as app crashes, audio sync problems, and error codes, which disrupt their viewing experience and lead to dissatisfaction.

The app constantly crashes and glitches, making it nearly impossible to watch anything smoothly.

About 10% of users are frustrated with the lack of audio options, particularly when audio descriptions are the only available choice, which can be distracting and diminish the viewing experience.

I don't want to hear audio descriptions when watching a documentary; there should be an option to turn it off.