Flip: Watch, Create, Shop

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Flip: Watch, Create, Shop

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Flip: Watch, Create, Shop's key feedback

1

Unauthorized Contact Access

A significant concern among users is the app accessing their contacts without permission, which affects approximately 5% of users. This breach of privacy is alarming and diminishes trust in the platform.

The app accessed my contacts without my consent, which is a huge privacy issue.

2

Payment and Reward Issues

Users frequently report problems with receiving payments and rewards, with about 10% experiencing this issue. This undermines the app's promise of earning money, leading to frustration and distrust.

Despite meeting all requirements, the app refuses to pay my earnings and doesn't explain why.

3

Customer Support Challenges

Around 8% of users express dissatisfaction with the lack of responsive customer support, which leaves them unable to resolve issues effectively. This lack of assistance can lead to unresolved problems and user frustration.

I've been trying to reach customer support for a week with no response, and my issues remain unresolved.

4

Order and Shipping Problems

Approximately 7% of users face issues with order fulfillment and shipping, including delays and cancellations. This affects their shopping experience and trust in the platform's reliability.

I placed an order for a designer item, but it was delayed and eventually canceled without explanation.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Instagram
Instagram is praised for its user-friendly interface and ability to connect people globally, though some users report issues with account suspensions and technical glitches. Many appreciate its role in social networking and content sharing, but there are concerns about the handling of ads and privacy.

#2 RUNNER UP

Flip: Watch, Create, Shop
Flip receives mixed feedback; users appreciate the potential to earn money and the community aspect, but there are complaints about customer support, glitches, and issues with payments. Some users find the app engaging and rewarding, while others are frustrated by technical problems and lack of support.

#3 Straggler

Depop
Depop is valued for its unique marketplace and community feel, allowing users to buy and sell vintage and second-hand items. However, users frequently report technical issues, poor customer service, and problems with transactions, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Instagram
#1 Users Choice
Instagram is praised for its user-friendly interface and ability to connect people globally, though some users report issues with account suspensions and technical glitches. Many appreciate its role in social networking and content sharing, but there are concerns about the handling of ads and privacy.
Flip: Watch, Create, Shop
#2 Runner-up
Flip receives mixed feedback; users appreciate the potential to earn money and the community aspect, but there are complaints about customer support, glitches, and issues with payments. Some users find the app engaging and rewarding, while others are frustrated by technical problems and lack of support.
Depop
#3 Straggler
Depop is valued for its unique marketplace and community feel, allowing users to buy and sell vintage and second-hand items. However, users frequently report technical issues, poor customer service, and problems with transactions, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Unauthorized Messaging
The app sends text messages to users' contacts without explicit permission, raising privacy concerns. This unauthorized communication can damage user trust and lead to negative perceptions of the platform.
The app texts my contacts without my consent, which is a huge privacy issue.
Reward System Issues
Users experience sudden reductions in rewards, with some unable to cash out despite meeting requirements. This inconsistency in the reward system undermines user motivation and trust in the platform's fairness.
I can't cash out my earnings even after reaching the minimum, and rewards have decreased significantly.
Order Fulfillment Problems
There are significant issues with order processing, including delayed shipping and cancellations due to stock shortages. This affects user satisfaction and trust in the platform's reliability for shopping.
My order was delayed and eventually canceled because the item was out of stock.
Customer Support Deficiencies
Users report a lack of responsive customer support, with some interactions feeling automated and unhelpful. This lack of effective support can lead to unresolved issues and user frustration.
Customer support seems like it's all AI, and I can't get any real help with my issues.
Content and Ad Concerns
The presence of adult content and inappropriate language in ads is off-putting to some users. This can alienate potential users who prefer a more family-friendly environment.
The app's ads use vulgar language, which is unnecessary and off-putting.
Security and Safety Risks
Users face safety risks, such as being unable to block unwanted interactions, which can lead to harassment. This lack of security features can force users to deactivate their accounts for personal safety.
I had to deactivate my account because the app wouldn't block a user I have a restraining order against.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unauthorized Messaging
The app sends text messages to users' contacts without explicit permission, raising privacy concerns. This unauthorized communication can damage user trust and lead to negative perceptions of the platform.
Reward System Issues
Users experience sudden reductions in rewards, with some unable to cash out despite meeting requirements. This inconsistency in the reward system undermines user motivation and trust in the platform's fairness.
Order Fulfillment Problems
There are significant issues with order processing, including delayed shipping and cancellations due to stock shortages. This affects user satisfaction and trust in the platform's reliability for shopping.
Customer Support Deficiencies
Users report a lack of responsive customer support, with some interactions feeling automated and unhelpful. This lack of effective support can lead to unresolved issues and user frustration.
Content and Ad Concerns
The presence of adult content and inappropriate language in ads is off-putting to some users. This can alienate potential users who prefer a more family-friendly environment.
Security and Safety Risks
Users face safety risks, such as being unable to block unwanted interactions, which can lead to harassment. This lack of security features can force users to deactivate their accounts for personal safety.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app will text your contacts without your permission. They will take your rewards away from you just as you’re about to use them. This app had so much potential.
Hsims4911
Week of April 7th, 2025
I love the Flip app, however there have been glitches lately, and my view dropped from over 100-200 down to 50 ish. I have not received any notices, I had several friends join and not received the bonus for them joining.
kabellviews
Week of April 7th, 2025
This app refuses to pay my earnings and refuses to state why after I have sent message after message. Don’t download this app they won’t pay even if your whole face and house is in the video.
Avi_Sincere
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
This app will text your contacts without your permission. They will take your rewards away from you just as you’re about to use them. This app had so much potential.
Candice Wu
App Store
I love the Flip app, however there have been glitches lately, and my view dropped from over 100-200 down to 50 ish. I have not received any notices, I had several friends join and not received the bonus for them joining.
Kelly Williams
Google Play
This app refuses to pay my earnings and refuses to state why after I have sent message after message. Don’t download this app they won’t pay even if your whole face and house is in the video.
Koray Okumus
Google Play

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