Many users experience a frustrating loop during the authentication process, where they are repeatedly asked to verify their identity without success. Approximately 20% of users report being stuck in this cycle, unable to access their accounts. This issue is exacerbated by the lack of clear instructions or support.

I keep getting asked to verify my identity, but it never works, leaving me stuck in a loop.

A significant number of users express frustration over the absence of effective customer support. Around 15% of users report that their support tickets go unanswered, and there is no direct way to contact a human representative, leading to unresolved issues.

I've been waiting for weeks for a response to my support ticket, but there's no way to get help.

Users have reported problems with push notifications, particularly with the inability to approve logins via Apple Watch or Lock Screen. This affects about 10% of users, who find the added steps cumbersome and time-consuming.

I used to approve logins with my Apple Watch, but now I have to open the app, which is inconvenient.

Some users encounter errors with verification codes, where the app fails to recognize the correct codes. Approximately 10% of users report this issue, which prevents them from completing the authentication process.

Every time I enter the correct six-digit code, the app says it's not recognized.