iHeart: Radio, Podcasts, Music

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of iHeart: Radio, Podcasts, Music's key feedback

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which disrupts their listening experience. Approximately 20% of users report that ads play excessively, even during live radio segments, leading to missed content and a poor user experience.

The app bombards me with ads, making it impossible to enjoy live radio without interruptions.

Small Navigation Buttons

Users find the navigation buttons too small, making it difficult to control playback, especially while driving. This issue affects around 10% of users, who struggle with the app's usability due to the tiny button size.

The navigation buttons are so small that I often click the wrong thing, which is frustrating when I'm driving.

App Crashes and Bugs

A significant number of users experience frequent app crashes and bugs, such as the app freezing or not playing stations. This affects about 15% of users, who find the app unreliable and difficult to use.

The app crashes constantly, making it impossible to listen to my favorite stations without interruption.

Inconsistent Music Playback

Users are disappointed with the app's music playback, as it often fails to play the selected artist's songs consistently. Approximately 10% of users report that after selecting an artist, the app rarely plays their music, opting for other artists instead.

I selected an artist to listen to, but the app rarely plays their songs, which is frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Spotify

Spotify is praised for its vast music library and user-friendly interface, but users express frustration with frequent ads and limitations on free accounts. Many appreciate the personalized playlists and music discovery features, though some criticize the app for glitches and issues with playlist customization.

#2 RUNNER UP

iHeart: Radio, Podcasts, Music

iHeartRadio receives mixed feedback, with users appreciating its diverse radio and podcast offerings, but many are frustrated by frequent ads and technical issues. Some users find the app's interface cluttered and experience problems with connectivity and playback, while others enjoy the variety of content available.

#3 Straggler

Pandora

Pandora is liked for its music selection and ease of use, but users are often annoyed by the frequency of ads and limitations on song selection without a premium subscription. While some users appreciate the app's ability to introduce new music, others are frustrated by technical issues and the inability to customize playlists.

Nuggets

Major Highlights of the Week

Email Validation Error

Users experience issues with the app not accepting valid email addresses during account setup, leading to frustration and inability to proceed. This problem hinders user onboarding and could deter potential subscribers.

The app repeatedly rejected my email address, claiming it was invalid.

Ad Overload

Excessive and repetitive ads disrupt the listening experience, with users reporting long ad breaks that interrupt live radio segments and cause app crashes. This diminishes user satisfaction and could lead to app abandonment.

I have to endure long ad breaks that cut off live radio segments, making the app unusable.

Small Navigation Buttons

The app's navigation buttons are too small, making it difficult for users to interact with playback controls, especially while driving. This design flaw impacts usability and could pose safety risks.

App Disappearance

Some users report the app disappearing from their device home screens, forcing them to access it only through the App Store. This issue affects app accessibility and user convenience.

The app vanished from my phone, and I can only open it from the App Store.

Artist Playback Inconsistency

Users seeking to listen to specific artists find that the app plays only a few songs from the chosen artist before switching to others, failing to meet user expectations for personalized music stations.

I selected an artist, but after a few songs, the app stopped playing their music.

Privacy Concerns

The app collects extensive user data, including location and device information, raising privacy concerns among users. This data collection practice could damage user trust and deter app usage.

The app collects too much personal data and shares it with advertisers, which feels invasive.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Email Validation Error

Ad Overload

Small Navigation Buttons

The app's navigation buttons are too small, making it difficult for users to interact with playback controls, especially while driving. This design flaw impacts usability and could pose safety risks.

App Disappearance

Some users report the app disappearing from their device home screens, forcing them to access it only through the App Store. This issue affects app accessibility and user convenience.

Artist Playback Inconsistency

Privacy Concerns

The app collects extensive user data, including location and device information, raising privacy concerns among users. This data collection practice could damage user trust and deter app usage.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is plagued with ads, making it frustrating to use. Switching channels or closing the app triggers more ads, which is excessive given the ads already on radio stations.

Jeffm61

Week of April 9th, 2025

The buttons for playing and skipping podcast episodes are too small, making navigation difficult, especially while driving. The large podcast images take up too much space.

larscolleen

Week of April 9th, 2025

The app's update has resulted in slow response times and incorrect content playback. The mandatory 30-second ad at startup is a deterrent, pushing me to use other apps.

Dzlmke

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is plagued with ads, making it frustrating to use. Switching channels or closing the app triggers more ads, which is excessive given the ads already on radio stations.

Candice Wu

App Store

The buttons for playing and skipping podcast episodes are too small, making navigation difficult, especially while driving. The large podcast images take up too much space.

Kelly Williams

Google Play

The app's update has resulted in slow response times and incorrect content playback. The mandatory 30-second ad at startup is a deterrent, pushing me to use other apps.

Koray Okumus

Google Play

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User Experience Report

iHeart: Radio, Podcasts, Music

Top Insights This Week

Excessive Ads

Small Navigation Buttons

App Crashes and Bugs

Inconsistent Music Playback

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts