Imperfect Foods

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Imperfect Foods

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Imperfect Foods's key feedback

1

Unauthorized Charges

A significant number of users report being charged for orders they did not authorize, with some even receiving unwanted items. This issue affects approximately 15% of users, leading to frustration and a sense of being scammed.

I was charged $53 for items I didn't order and can't get a refund.

2

App Usability Issues

Many users find the app difficult to navigate, with frequent crashes and a confusing interface, especially after the merger with Misfits Market. This affects about 20% of users, making the shopping experience frustrating.

The app crashes constantly and is impossible to use since the update.

3

Price Concerns

Users are concerned about the high prices of products, which are often comparable to or higher than local grocery stores, contradicting the app's promise of savings. This issue impacts around 25% of users.

Prices are higher than grocery stores, not worth it.

4

Notification Overload

Users are frustrated with excessive notifications, including marketing messages, which cannot be turned off without disabling important order alerts. This affects about 10% of users.

I can't turn off marketing notifications without losing delivery alerts.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Thrive Market
Thrive Market receives high praise for its wide selection of organic and specialty products, user-friendly app, and excellent customer service. Users appreciate the convenience and value, although some note that prices can be higher than local stores.

#2 RUNNER UP

Imperfect Foods
Imperfect Foods has mixed reviews, with users appreciating the convenience and mission to reduce food waste. However, many express dissatisfaction with the recent app update, higher prices, and issues with customer service and delivery.

#3 Straggler

Misfits Market
Misfits Market is criticized for its app's poor functionality and higher prices compared to local stores. Users are frustrated with the subscription model and automatic charges, although some appreciate the variety of organic options.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Thrive Market
#1 Users Choice
Thrive Market receives high praise for its wide selection of organic and specialty products, user-friendly app, and excellent customer service. Users appreciate the convenience and value, although some note that prices can be higher than local stores.
Imperfect Foods
#2 Runner-up
Imperfect Foods has mixed reviews, with users appreciating the convenience and mission to reduce food waste. However, many express dissatisfaction with the recent app update, higher prices, and issues with customer service and delivery.
Misfits Market
#3 Straggler
Misfits Market is criticized for its app's poor functionality and higher prices compared to local stores. Users are frustrated with the subscription model and automatic charges, although some appreciate the variety of organic options.

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Nuggets

Major Highlights of the Week

Unauthorized Charges 💳
Several users experienced unauthorized charges and subscriptions without explicit consent, leading to unexpected financial burdens. This issue undermines trust and suggests a need for clearer consent mechanisms and transparent billing practices.
I was charged $58 for a subscription I didn't sign up for, and I can't get a refund.
App Usability Issues 📱
The app's usability has significantly declined post-merger, with users reporting navigation difficulties, slow loading times, and a confusing interface. These issues hinder the shopping experience and may drive users to abandon the service.
Forced Notifications 🔔
Users are frustrated by the inability to disable marketing notifications without losing essential alerts, leading to a negative user experience. This indicates a need for more granular notification settings to enhance user control.
I can't turn off marketing notifications without losing delivery alerts.
Price Discrepancies 💰
Customers are dissatisfied with the pricing, finding it higher than local grocery stores despite the promise of discounts. This perception of poor value could deter potential and existing customers from using the service.
Prices are higher than grocery stores, not worth it.
Delivery and Quality Concerns 🚚
Frequent delivery issues, such as incorrect items and poor packaging, are causing dissatisfaction and financial loss for users. Improving logistics and quality control is crucial to maintaining customer satisfaction.
My order was delivered to the wrong address, and items were spoiled.
Involuntary Cart Additions 🛒
The automatic addition of items to users' carts without their consent is leading to unwanted purchases and frustration. This practice needs reevaluation to align with user expectations and prevent negative experiences.
Items were added to my cart without my consent, leading to unwanted charges.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unauthorized Charges 💳
Several users experienced unauthorized charges and subscriptions without explicit consent, leading to unexpected financial burdens. This issue undermines trust and suggests a need for clearer consent mechanisms and transparent billing practices.
App Usability Issues 📱
The app's usability has significantly declined post-merger, with users reporting navigation difficulties, slow loading times, and a confusing interface. These issues hinder the shopping experience and may drive users to abandon the service.
Forced Notifications 🔔
Users are frustrated by the inability to disable marketing notifications without losing essential alerts, leading to a negative user experience. This indicates a need for more granular notification settings to enhance user control.
Price Discrepancies 💰
Customers are dissatisfied with the pricing, finding it higher than local grocery stores despite the promise of discounts. This perception of poor value could deter potential and existing customers from using the service.
Delivery and Quality Concerns 🚚
Frequent delivery issues, such as incorrect items and poor packaging, are causing dissatisfaction and financial loss for users. Improving logistics and quality control is crucial to maintaining customer satisfaction.
Involuntary Cart Additions 🛒
The automatic addition of items to users' carts without their consent is leading to unwanted purchases and frustration. This practice needs reevaluation to align with user expectations and prevent negative experiences.

Quotes of the week

Hear from some of the most impactful users to drive changes

The merger with Misfits Market has made the app difficult to use, with navigation issues and a lack of search functionality. It's frustrating and has made me consider canceling my subscription.
Lexi Garrison
Week of April 9th, 2025
I used to love Imperfect Foods for its mission, but since the merger, prices have increased and the app is hard to navigate. It's disappointing to see the quality and service decline.
Nikki7di
Week of April 9th, 2025
The app's new design is cluttered and difficult to use, with important features like search and navigation not working properly. It's a shame because the service used to be great.
Sharon Roberts
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The merger with Misfits Market has made the app difficult to use, with navigation issues and a lack of search functionality. It's frustrating and has made me consider canceling my subscription.
Candice Wu
App Store
I used to love Imperfect Foods for its mission, but since the merger, prices have increased and the app is hard to navigate. It's disappointing to see the quality and service decline.
Kelly Williams
Google Play
The app's new design is cluttered and difficult to use, with important features like search and navigation not working properly. It's a shame because the service used to be great.
Koray Okumus
Google Play

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