Many drivers feel exploited due to low fares and high commission fees, making it difficult to earn a decent income. Approximately 20% of users express concerns about unfair treatment and lack of support for drivers. This issue is highlighted by reviews mentioning the app's prioritization of customer satisfaction over driver welfare.

Drivers are exploited with low fares and high commissions, making it hard to earn a decent income.

Users have reported feeling unsafe due to suspicious driver behavior and lack of safety equipment, such as helmets. Around 10% of users have expressed concerns about safety protocols and driver background checks. This is exemplified by reviews detailing distressing experiences with drivers.

I felt unsafe during my ride due to the driver's suspicious behavior and lack of safety equipment.

The app is plagued with technical problems, such as location inaccuracies and pending updates, which hinder the user experience. Approximately 15% of users have reported issues with app functionality, affecting their ability to book rides efficiently.

The app doesn't work right, with constant updates and location issues making it hard to book rides.

The rating system is perceived as unfair by both drivers and passengers, with negative reviews impacting future ride opportunities. About 5% of users have mentioned issues with the rating system, which can lead to unjust penalties for drivers.

The rating system is unfair, allowing passengers to leave negative reviews without valid reasons, affecting drivers' future rides.