isolved People Cloud

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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isolved People Cloud

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of isolved People Cloud's key feedback

1

Login Issues

A significant number of users, approximately 40%, report persistent login issues, including repeated failed attempts and the need to reinstall the app to gain access. This problem severely impacts their ability to use the app effectively.

I have to delete and reinstall the app just to log in and clock in for work.

2

App Freezing

Around 30% of users experience frequent app freezing, which disrupts their ability to clock in and out efficiently, often requiring app restarts or phone reboots.

The app freezes every time I try to clock in, making me late for work.

3

Timecard Errors

Approximately 20% of users face issues with timecard functionality, including inaccurate time entries and difficulties in viewing or editing timecards, leading to payroll discrepancies.

The app often fails to load my timecard, causing errors in my recorded hours.

4

Complex Navigation

About 10% of users find the app's navigation unintuitive, with essential features like clocking in and out buried under multiple steps, making the app cumbersome to use.

Clocking in requires navigating through several pages, which is unnecessarily complicated.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

BambooHR
BambooHR receives mixed feedback, with users appreciating its user-friendly interface and ease of use for basic HR tasks like time-off requests. However, many users report issues with logging in, limited functionality compared to the web version, and frequent app crashes, which hinder its overall effectiveness.

#2 RUNNER UP

ADP Workforce Now
ADP Workforce Now is praised for its comprehensive features and ease of use, especially for payroll and benefits management. However, users frequently encounter login issues, app crashes, and slow performance, which detract from its reliability and user experience.

#3 Straggler

isolved People Cloud
isolved People Cloud receives mixed reviews, with some users appreciating its comprehensive features for managing HR tasks on the go. However, many users report significant issues with app stability, login difficulties, and a non-intuitive interface, leading to frustration and inefficiency.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
BambooHR
#1 Users Choice
BambooHR receives mixed feedback, with users appreciating its user-friendly interface and ease of use for basic HR tasks like time-off requests. However, many users report issues with logging in, limited functionality compared to the web version, and frequent app crashes, which hinder its overall effectiveness.
ADP Workforce Now
#2 Runner-up
ADP Workforce Now is praised for its comprehensive features and ease of use, especially for payroll and benefits management. However, users frequently encounter login issues, app crashes, and slow performance, which detract from its reliability and user experience.
isolved People Cloud
#3 Straggler
isolved People Cloud receives mixed reviews, with some users appreciating its comprehensive features for managing HR tasks on the go. However, many users report significant issues with app stability, login difficulties, and a non-intuitive interface, leading to frustration and inefficiency.

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Nuggets

Major Highlights of the Week

Login Failures
Users frequently encounter login issues, requiring multiple attempts or app restarts to access the system. This significantly disrupts the user experience and hinders timely access to essential HR functions.
I have to hit the login button 15 times or restart the app to log in.
Timecard Errors
The app often fails to load timecards or inaccurately records time entries, causing frustration and additional manual corrections. This undermines the app's reliability for time management tasks.
The app won't let me view my timecard and often says 'failed to load'.
App Freezing
Frequent app freezing and slow performance require users to restart their devices or reinstall the app, leading to inefficiencies and user dissatisfaction.
I have to delete and reinstall the app every time it freezes when I try to clock in.
Authentication Frustrations
The mandatory two-factor authentication process is cumbersome and time-consuming, especially when users need to log in quickly for time-sensitive tasks.
The constant need for verification codes is frustrating and time-consuming.
Navigation Complexity
The app's navigation is not intuitive, requiring multiple steps to perform basic functions like clocking in, which complicates user interactions.
Lack of Support
Users report a lack of accessible customer support for resolving app issues, leaving them without assistance for critical problems.
There is no support team to call for help or feedback.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users frequently encounter login issues, requiring multiple attempts or app restarts to access the system. This significantly disrupts the user experience and hinders timely access to essential HR functions.
Timecard Errors
The app often fails to load timecards or inaccurately records time entries, causing frustration and additional manual corrections. This undermines the app's reliability for time management tasks.
App Freezing
Frequent app freezing and slow performance require users to restart their devices or reinstall the app, leading to inefficiencies and user dissatisfaction.
Authentication Frustrations
The mandatory two-factor authentication process is cumbersome and time-consuming, especially when users need to log in quickly for time-sensitive tasks.
Navigation Complexity
The app's navigation is not intuitive, requiring multiple steps to perform basic functions like clocking in, which complicates user interactions.
Lack of Support
Users report a lack of accessible customer support for resolving app issues, leaving them without assistance for critical problems.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app makes managing work so much easier! I can quickly check my pay stubs, request time off, and stay updated with company notifications, all from my phone. The interface is super smooth, and everything is right where I need it.
Luisd456
Week of April 9th, 2025
I’m constantly unable to log in to punch in or out of work. I’ve tried updating and reinstalling the app, but the issue persists. I end up using the web browser, which has a poor layout for mobile devices.
Nvall1989
Week of April 9th, 2025
Using this system is unnecessarily complicated. To clock in, you have to navigate to a separate page, which adds extra steps to the process. The constant need for verification codes is frustrating and time-consuming.
TechRvt
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app makes managing work so much easier! I can quickly check my pay stubs, request time off, and stay updated with company notifications, all from my phone. The interface is super smooth, and everything is right where I need it.
Candice Wu
App Store
I’m constantly unable to log in to punch in or out of work. I’ve tried updating and reinstalling the app, but the issue persists. I end up using the web browser, which has a poor layout for mobile devices.
Kelly Williams
Google Play
Using this system is unnecessarily complicated. To clock in, you have to navigate to a separate page, which adds extra steps to the process. The constant need for verification codes is frustrating and time-consuming.
Koray Okumus
Google Play

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