A significant number of users report issues with incorrect or missing items in their orders, leading to dissatisfaction and concerns about reliability. Approximately 20% of users seem to be affected by this issue, as they frequently mention receiving wrong items or having items missing from their deliveries.

I've had several instances where I either received the wrong item or didn’t get the item at all.

Many users express frustration with the refund process, noting that they often receive store credit instead of a monetary refund, which can be inconvenient. This issue affects about 15% of users, who feel that the refund policy is not customer-friendly.

When shoppers mess up your order they only give you store credit not your money back.

Users frequently complain about the high fees associated with using the app, which can make the service cost-prohibitive, especially for small orders. Around 10% of users mention that the fees are excessive and not transparent, impacting their overall satisfaction.

The delivery service fee costs more than what I bought, this is crazy.

The app's persistent promotion of its credit card is a major annoyance for users, with many finding the pop-ups intrusive and disruptive to their shopping experience. Approximately 5% of users are affected by this, leading to frustration and a preference for using the website instead.

There is a pop-up pushing you to apply for Instacart’s credit card every single time you open a store page.