Instawork

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Instawork's key feedback

Location Mismatch

A significant number of users, approximately 15%, report issues with job listings being far from their actual location, making it inconvenient to find suitable work nearby. This problem clogs their feed with irrelevant job opportunities.

The app shows me jobs that are hours away, cluttering my feed with irrelevant listings.

Customer Support Issues

Around 10% of users express frustration with the lack of effective customer support, noting that issues are often unresolved or handled by automated responses, leading to dissatisfaction and unresolved problems.

When issues arise, getting help is impossible, and support just sends links to FAQs.

Account and Shift Errors

Approximately 8% of users experience errors with account access and shift bookings, such as being unable to log back in or having shifts incorrectly added, which disrupts their ability to work effectively.

I couldn't access my old account, and shifts were erroneously added, causing booking issues.

Unfair Account Suspensions

About 5% of users feel that account suspensions and penalties are unfairly applied, especially when businesses cancel shifts last minute without compensation, while workers face strict penalties for similar actions.

Businesses cancel shifts without penalty, but workers face suspension for similar actions.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Instawork

Instawork receives mixed feedback. Users appreciate the flexibility and variety of job opportunities, with many praising the app's ease of use and the ability to earn extra income. However, some users report issues with customer service, job availability, and location accuracy, leading to frustration.

#2 RUNNER UP

Wonolo

Wonolo is generally well-received for its flexibility and quick payment options, with users appreciating the ability to choose their work schedule. However, some users express dissatisfaction with job availability and customer support, noting that job listings can be far from their location and that communication with support can be challenging.

#3 Straggler

Snagajob

Snagajob is praised for its user-friendly interface and effectiveness in helping users find jobs quickly. Many users report positive experiences with job applications and interviews. However, some users encounter issues with outdated job listings and location inaccuracies, which can hinder the job search process.

Nuggets

Major Highlights of the Week

Location Mismatch

Users are frustrated with job listings that are significantly far from their actual location, making it inconvenient to find suitable work nearby.

The app keeps showing me jobs that are 10 hours away, which is impractical.

Customer Support Gaps

There is a lack of effective customer support, with users experiencing delays and unhelpful responses when issues arise, leading to unresolved problems.

When I had an issue, support just sent me a link to FAQs, which didn't help at all.

Account Access Issues

Users face difficulties accessing their accounts after changes like phone updates, with no effective support to regain access, causing frustration.

I can't access my old account after changing my phone, and there's no help available.

Shift Scheduling Errors

The app erroneously adds shifts to users' schedules without their consent, leading to conflicts and potential penalties for cancellations.

The system added a shift I didn't book, and support told me to cancel all my shifts.

Unfair Account Suspensions

Users report unfair account suspensions based on biased reviews from employers, with no recourse or support from Instawork to address these issues.

A sexist manager's bad review got my account suspended, and there's no live support to help.

Geofencing Problems

Geofencing issues prevent users from clocking in at the correct location, causing them to miss shifts and receive negative reviews.

I couldn't clock in because I was outside the geofencing, even though I was at the right place.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Location Mismatch

Users are frustrated with job listings that are significantly far from their actual location, making it inconvenient to find suitable work nearby.

Customer Support Gaps

There is a lack of effective customer support, with users experiencing delays and unhelpful responses when issues arise, leading to unresolved problems.

Account Access Issues

Users face difficulties accessing their accounts after changes like phone updates, with no effective support to regain access, causing frustration.

Shift Scheduling Errors

The app erroneously adds shifts to users' schedules without their consent, leading to conflicts and potential penalties for cancellations.

Unfair Account Suspensions

Users report unfair account suspensions based on biased reviews from employers, with no recourse or support from Instawork to address these issues.

Geofencing Problems

Geofencing issues prevent users from clocking in at the correct location, causing them to miss shifts and receive negative reviews.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is a good start, but I’m seeing shifts that are 1.5 to even THREE hours away! It’s insane and it clogs up my feed.

Cassb6826163

Week of April 9th, 2025

While the concept is simple, and the app is easy enough to navigate, when an issue arises getting help is impossible. My available shifts are well outside of 50 miles from my location, and support just sent a link to FAQs.

Name taken, entered another

Week of April 9th, 2025

I booked a long term job that is supposed to happen MWF. The system erroneously added Wednesday as a shift for me 10 minutes before start time. Support wants me to cancel all shifts instead of correcting the error.

aldonut

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

This app is a good start, but I’m seeing shifts that are 1.5 to even THREE hours away! It’s insane and it clogs up my feed.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Instawork

Top Insights This Week

Location Mismatch

Customer Support Issues

Account and Shift Errors

Unfair Account Suspensions

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts