QuickBooks Workforce

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of QuickBooks Workforce's key feedback

Frequent Crashes

Many users report that the app crashes frequently, especially after updates, affecting approximately 20% of users. This issue disrupts their ability to use the app effectively, leading to frustration and inefficiency.

The app crashes immediately upon opening after the latest update.

Clocking Issues

Users experience problems with clocking in and out, with the app either logging them out unexpectedly or failing to record time accurately, impacting around 15% of users. This results in incorrect time tracking and potential payroll discrepancies.

The app keeps clocking me out as soon as I clock in, causing issues with my time records.

Slow Performance

The app's slow loading times and lag between screens are a significant pain point, affecting about 10% of users. This delay is particularly problematic during work hours, causing inconvenience and inefficiency.

It takes several minutes to load the app and navigate between screens, which is frustrating during work.

Privacy Concerns

Users are concerned about the app's requirement for 'always' location tracking, which they find intrusive, affecting approximately 5% of users. This requirement raises privacy issues and discomfort among users.

The app requires 'always' location tracking, which feels invasive compared to other apps.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Gusto

Gusto receives mixed reviews, with users appreciating its user-friendly interface and payroll features, but many express frustration over technical issues, poor customer service, and delayed payments. The app's frequent updates and glitches are common complaints, leading to dissatisfaction among users.

#2 RUNNER UP

QuickBooks Workforce

QuickBooks Workforce has a polarized reception; users praise its ease of use and comprehensive payroll features, but many report frequent glitches, slow performance, and issues with clocking in and out. The app's requirement for constant location tracking and poor customer support are also points of contention.

#3 Straggler

ADP Workforce Now

ADP Workforce Now is generally well-received for its reliability and comprehensive payroll management features. However, some users experience issues with app performance, such as slow loading times and occasional crashes, which can hinder its overall effectiveness.

Nuggets

Major Highlights of the Week

Involuntary Clock-Outs

Users experience frequent involuntary clock-outs while still working, causing disruptions in time tracking. This issue is exacerbated by the app's requirement for 'always' tracking, which raises privacy concerns.

The app clocks me out while I'm still working, and the 'always' tracking setting is concerning.

App Crashes

Recent updates have led to app crashes upon opening, rendering the app unusable for some users. This instability affects user trust and app reliability.

After the last update, the app crashes immediately upon opening.

Syncing Issues

The app struggles with syncing data between web and mobile platforms, leading to discrepancies in time tracking and payroll information. This inconsistency undermines the app's core functionality.

The web and mobile app don't sync properly, causing issues with my timesheets.

Slow Load Times

Users report frustratingly long load times between screens, which disrupts workflow and causes inconvenience during customer interactions. This performance issue affects user efficiency and satisfaction.

The app takes too long to load, making it inconvenient to use during work.

Customer Service Deficiencies

The app's customer support is inadequate, with users unable to reach support via phone and experiencing long wait times for assistance. This lack of effective support diminishes user confidence in resolving issues.

App support is terrible, with no phone contact and long wait times for help.

Third Shift Recognition

The app fails to accurately recognize and manage third shift hours, leading to incorrect time tracking for users working non-standard hours. This oversight impacts payroll accuracy and user trust.

The app doesn't recognize third shift hours, causing issues with my time tracking.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Involuntary Clock-Outs

App Crashes

Recent updates have led to app crashes upon opening, rendering the app unusable for some users. This instability affects user trust and app reliability.

Syncing Issues

The app struggles with syncing data between web and mobile platforms, leading to discrepancies in time tracking and payroll information. This inconsistency undermines the app's core functionality.

Slow Load Times

Customer Service Deficiencies

Third Shift Recognition

The app fails to accurately recognize and manage third shift hours, leading to incorrect time tracking for users working non-standard hours. This oversight impacts payroll accuracy and user trust.

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User Experience Report

QuickBooks Workforce

Top Insights This Week

Frequent Crashes

Clocking Issues

Slow Performance

Privacy Concerns

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Major Highlights of the Week

Major Highlights of the Week

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts