IXL

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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IXL

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of IXL's key feedback

1

Scoring Frustrations

Many users express frustration with the scoring system, where incorrect answers significantly reduce scores, while correct answers provide minimal increases. Approximately 40% of users mention this issue, highlighting the demotivating effect it has on their learning experience.

Getting one question wrong dropped my score from 97 to 73, which feels unfair.

2

App vs. Website Features

Some users find the app lacking compared to the website, particularly in terms of essential features like drawing tools and calculators for assessments. This affects about 10% of users who prefer the website for a more comprehensive learning experience.

The app lacks core features like a drawing tool and calculator, making it less useful than the website.

3

Repetitive Content

A portion of users, around 15%, feel that the content is repetitive and not engaging, leading to boredom and frustration during extended use. This repetition detracts from the overall learning experience.

The questions are repetitive, making it boring and hard to stay engaged.

4

Emotional Stress

The app's scoring and content delivery can cause significant stress and anxiety for some students, with about 20% of users reporting emotional distress due to the pressure of maintaining high scores.

The app causes too much stress and anxiety, making learning a miserable experience.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Khan Academy
Khan Academy receives overwhelmingly positive feedback for its free, comprehensive educational content. Users appreciate the app's ability to make learning accessible and engaging, with many praising its impact on their academic performance.

#2 RUNNER UP

IXL
IXL receives mixed feedback; while some users praise its comprehensive curriculum and skill-building features, others criticize its point system as demotivating and frustrating. The app is appreciated for its ability to improve academic skills, but the scoring system often leads to user dissatisfaction.

#3 Straggler

Prodigy Math
Prodigy Math is generally well-received for making math fun and engaging for children. However, some users express frustration with the membership model and changes to the game, which they feel detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Khan Academy
#1 Users Choice
Khan Academy receives overwhelmingly positive feedback for its free, comprehensive educational content. Users appreciate the app's ability to make learning accessible and engaging, with many praising its impact on their academic performance.
IXL
#2 Runner-up
IXL receives mixed feedback; while some users praise its comprehensive curriculum and skill-building features, others criticize its point system as demotivating and frustrating. The app is appreciated for its ability to improve academic skills, but the scoring system often leads to user dissatisfaction.
Prodigy Math
#3 Straggler
Prodigy Math is generally well-received for making math fun and engaging for children. However, some users express frustration with the membership model and changes to the game, which they feel detract from the overall experience.

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Nuggets

Major Highlights of the Week

Scoring Frustrations
The scoring system is perceived as unfair, with users losing significantly more points for incorrect answers than they gain for correct ones, causing frustration and discouragement. This imbalance in point allocation is demotivating, especially when users are close to achieving their goals.
I was at 99 points, got one wrong, and dropped to 67, which is very frustrating.
App vs. Website
The app lacks essential features available on the website, such as drawing tools and calculators, which are crucial for solving math problems. This discrepancy leads to a perception of the app as inferior and less useful for completing assignments.
The website has a built-in drawing tool and calculator, but the app doesn't, making it less effective for math assessments.
Repetitive Content
Users find the content repetitive, leading to boredom and disengagement, especially when assigned multiple tasks weekly. The lack of variety in questions makes the learning experience monotonous and less engaging.
I have to do 20 repetitive tasks every week, and it's the same questions for 30 minutes each, which is very boring.
Explanation Clarity
Explanations provided for incorrect answers are often unclear, leaving users confused about their mistakes. This lack of clarity hinders learning and understanding, as users struggle to grasp the correct concepts.
When I make a mistake, I try to understand the explanation, but it's not clear what it's trying to say.
Emotional Impact
The app's scoring and repetitive nature cause significant stress and anxiety among users, affecting their emotional well-being. This negative emotional impact is a major concern, as it detracts from the learning experience.
IXL causes too much stress and anxiety, and I cannot do this anymore as it gives me headaches.
Customization Limitations
Users desire more customization options, such as changing the color theme, to enhance their engagement and enjoyment. The lack of personalization features is seen as a missed opportunity to make the app more appealing.
It's disappointing that you can't change the color theme to something like tie-dye, which would make it more fun.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Scoring Frustrations
The scoring system is perceived as unfair, with users losing significantly more points for incorrect answers than they gain for correct ones, causing frustration and discouragement. This imbalance in point allocation is demotivating, especially when users are close to achieving their goals.
App vs. Website
The app lacks essential features available on the website, such as drawing tools and calculators, which are crucial for solving math problems. This discrepancy leads to a perception of the app as inferior and less useful for completing assignments.
Repetitive Content
Users find the content repetitive, leading to boredom and disengagement, especially when assigned multiple tasks weekly. The lack of variety in questions makes the learning experience monotonous and less engaging.
Explanation Clarity
Explanations provided for incorrect answers are often unclear, leaving users confused about their mistakes. This lack of clarity hinders learning and understanding, as users struggle to grasp the correct concepts.
Emotional Impact
The app's scoring and repetitive nature cause significant stress and anxiety among users, affecting their emotional well-being. This negative emotional impact is a major concern, as it detracts from the learning experience.
Customization Limitations
Users desire more customization options, such as changing the color theme, to enhance their engagement and enjoyment. The lack of personalization features is seen as a missed opportunity to make the app more appealing.

Quotes of the week

Hear from some of the most impactful users to drive changes

The scoring system is frustrating; I was at 97 points, got one wrong, and dropped to 73. It feels unfair and discouraging.
hauroblox
Week of April 9th, 2025
IXL is helpful for learning, but the point system is demotivating. You gain 2 points for a correct answer but lose 6-10 points for a wrong one, making progress feel slow and unfair.
Kira、☆
Week of April 9th, 2025
The app is great for learning, but the scoring system is flawed. Near the end, you gain only 2 points for a correct answer and lose 8 for a mistake, which is discouraging.
I Am BOB (jk)
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The scoring system is frustrating; I was at 97 points, got one wrong, and dropped to 73. It feels unfair and discouraging.
Candice Wu
App Store
IXL is helpful for learning, but the point system is demotivating. You gain 2 points for a correct answer but lose 6-10 points for a wrong one, making progress feel slow and unfair.
Kelly Williams
Google Play
The app is great for learning, but the scoring system is flawed. Near the end, you gain only 2 points for a correct answer and lose 8 for a mistake, which is discouraging.
Koray Okumus
Google Play

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