Kahoot!

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Kahoot! 's key feedback

Subscription Issues

A significant number of users, approximately 10%, report being charged for subscriptions they did not intend to start, leading to unexpected expenses and frustration. This issue often arises from unclear subscription terms or accidental activations.

I was charged $144 for a subscription I never agreed to start and couldn't cancel it.

Account and Progress Loss

Around 8% of users experience issues with losing their progress or created content after logging in or signing up, which can be particularly frustrating after investing time in creating kahoots.

After logging in, all my hard work on creating a kahoot was gone.

Limited Free Features

Approximately 12% of users express dissatisfaction with the limited features available without a paid subscription, feeling that the app has become too paywalled and less user-friendly.

You are only allowed 2 features unless you pay, which makes the app feel restricted.

Technical Glitches

About 7% of users report technical issues such as being unable to play or host kahoots, or experiencing app crashes, which disrupts their experience and causes inconvenience.

I couldn't play or host any kahoots, even my own, due to technical issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Quizizz

Quizizz is highly praised for its engaging and fun approach to learning, with many users appreciating its interactive quizzes and the ability to study in a game-like environment. Users find it helpful for both school and personal learning, and it is often described as better than its competitors.

#2 RUNNER UP

Quizlet

Quizlet receives positive feedback for its effectiveness as a study tool, particularly for memorization and vocabulary learning. Users appreciate its user-friendly interface and the variety of study modes available, although some express dissatisfaction with features being locked behind a paywall.

#3 Straggler

Kahoot!

Kahoot! is loved for its fun and interactive quizzes that are great for both educational and social settings. However, users express frustration over the increasing number of features behind a paywall and technical issues, which detract from the overall experience.

Nuggets

Major Highlights of the Week

Account Creation Issues

Users are frustrated with being forced to create accounts for one-time events, leading to unexpected charges and subscription issues. This results in negative experiences and financial loss without clear consent.

I was forced to create an account for a work quiz and ended up being charged $144 for something I never agreed to.

Content Deletion

Users experience loss of created content after logging in, leading to frustration and wasted effort. This issue undermines user trust and satisfaction with the app's reliability.

I worked hard on a kahoot for studying, but after logging in, all my work was gone.

Feature Limitations

The app restricts access to features unless users pay, which is perceived as limiting and frustrating. This paywall approach diminishes the perceived value of the app for non-paying users.

You are only allowed 2 features unless you pay, which is disappointing.

Language Support

The app lacks support for certain languages, such as Russian, which limits accessibility for non-English speakers. This gap in language options can alienate potential users.

Please add Russian language support to make the app more accessible.

Progress Saving Issues

Users report that their progress is not saved, causing them to lose work and become disillusioned with the app. This technical flaw impacts user retention and satisfaction.

Whenever I save my Kahoot, it resets and none of my progress is saved.

User Interface Confusion

The app's interface is not intuitive, leading to confusion and difficulty in navigating features like hosting games. This complexity can deter users from fully engaging with the app.

I don't know how to host a kahoot I made on my phone, it's confusing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Creation Issues

Content Deletion

Users experience loss of created content after logging in, leading to frustration and wasted effort. This issue undermines user trust and satisfaction with the app's reliability.

Feature Limitations

The app restricts access to features unless users pay, which is perceived as limiting and frustrating. This paywall approach diminishes the perceived value of the app for non-paying users.

Language Support

The app lacks support for certain languages, such as Russian, which limits accessibility for non-English speakers. This gap in language options can alienate potential users.

Progress Saving Issues

Users report that their progress is not saved, causing them to lose work and become disillusioned with the app. This technical flaw impacts user retention and satisfaction.

User Interface Confusion

The app's interface is not intuitive, leading to confusion and difficulty in navigating features like hosting games. This complexity can deter users from fully engaging with the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

I worked my butt off to create a kahoot to study licencia de conducir and when I finally finished it told me to log in or sign up and I did and all my hard work is gone. No kahoot that I made found.

Nely72625277

Week of April 7th, 2025

Was forced to create an account for a work quiz. Never got it to work. Couldn’t participate in the work event. Now I’ve been charged $144 for something I will never use. Cancelled a 'subscription' I never agreed to start.

kshbooks

Week of April 7th, 2025

It is a bit ridiculous that when you host on the mobile app the players have to look at your phone (it does not show the question or answers on the player’s phones). Kind of makes it pointless if the host isn’t on a large screen.

Mista Bonez

Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I worked my butt off to create a kahoot to study licencia de conducir and when I finally finished it told me to log in or sign up and I did and all my hard work is gone. No kahoot that I made found.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Kahoot!

Top Insights This Week

Subscription Issues

Account and Progress Loss

Limited Free Features

Technical Glitches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts