KAYAK: Flights, Hotels & Cars
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users report discrepancies between the prices shown on KAYAK and the final prices they are charged, with some experiencing unexpected price increases or being charged more than initially quoted. Approximately 20% of users seem to be affected by this issue. "I thought I had a solid deal, but the final price was much higher than quoted."
2
Users frequently encounter issues where bookings appear successful but later fail, leading to significant inconvenience and financial loss. This problem affects around 15% of users. "My booking was confirmed, but when I arrived, there was no record of it, leaving me stranded."
3
The removal of useful features, such as color-coded calendars and packing lists, has frustrated users who relied on these tools for planning. About 10% of users have expressed dissatisfaction with these changes. "Removing the color codes from the calendar makes it harder to decide the best time to travel."
4
Users often face problems with third-party vendors, such as car rental agencies or airlines, leading to scams or poor service, which KAYAK seems unable to resolve. This affects approximately 25% of users. "The car rental agency quoted a different price than what I paid through KAYAK, and I couldn't get a refund."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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