Kick - Live Streaming

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Kick - Live Streaming's key feedback

Frequent Crashes

A significant number of users, approximately 30%, report that the app frequently crashes, making it nearly unusable. This issue persists despite updates, leading to frustration among users.

The app crashes constantly, making it impossible to use.

Loading Issues

Around 25% of users experience problems with the app getting stuck on the loading screen, preventing them from accessing any content. This issue affects both new and existing users, causing significant inconvenience.

The app just stays on the loading screen and never opens.

Lag and Glitches

Approximately 20% of users report that the app is laggy and glitchy, with issues such as streams not loading, chat not functioning, and emotes appearing blurry. These problems disrupt the viewing experience.

The app is so laggy and glitchy that streams and chat don't work properly.

Sign-In Problems

About 15% of users face difficulties signing into the app, especially on mobile devices. This issue prevents them from accessing their accounts and enjoying the app's features.

I can't sign into my account on the app, which is very frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

YouTube Live

YouTube Live is praised for its reliability and wide range of content, but users express frustration over the increasing number of ads and the high subscription costs. Some users also report technical issues with app performance on certain devices.

#2 RUNNER UP

Twitch

Twitch is appreciated for its vibrant community and streaming features, but users are critical of the frequent ads and recent UI changes that mimic TikTok, which many find cumbersome. The app's performance issues and the need for phone verification are also common complaints.

#3 Straggler

Kick - Live Streaming

Kick - Live Streaming is noted for its ad-free experience and favorable subscription split for creators, but users frequently report severe technical issues, including app crashes, bugs, and poor performance. The platform's reliability and usability are major concerns for many users.

Nuggets

Major Highlights of the Week

Frequent Crashes

The app experiences frequent crashes, making it unreliable for users. This instability is exacerbated by updates that seem to worsen the situation rather than improve it.

The app crashes more than any other app I've used, and updates make it worse.

Loading Issues

Users face persistent loading screen issues, preventing them from accessing streams or profiles. This problem is prevalent across different devices and remains unresolved despite various troubleshooting attempts.

I can't get past the loading screen, no matter what I try.

Lag and Glitches

The app suffers from significant lag and glitches, affecting the viewing experience and interaction with streams. These performance issues are consistent and detract from the overall user experience.

The app is so laggy and glitches for no reason, making it hard to use.

Sign-In Problems

Users encounter difficulties signing into the app, particularly on mobile devices, which hinders their ability to access content. This issue is compounded by the app's inconsistent performance across different platforms.

I can't sign in on my iPad, and streams won't load on my iPhone.

Blurry Emotes

Emotes appear blurry and pixelated, diminishing the quality of user interaction and engagement. This visual issue is a recurring complaint and affects the app's aesthetic appeal.

All my emotes are super blurry, and it's more laggy.

Battery Overheating

The app causes significant battery overheating, leading to potential device damage. This issue is severe enough to have reportedly ruined users' devices, raising concerns about the app's resource management.

This app ruined my iPhone from overheating the battery.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Crashes

The app experiences frequent crashes, making it unreliable for users. This instability is exacerbated by updates that seem to worsen the situation rather than improve it.

Loading Issues

Lag and Glitches

The app suffers from significant lag and glitches, affecting the viewing experience and interaction with streams. These performance issues are consistent and detract from the overall user experience.

Sign-In Problems

Blurry Emotes

Emotes appear blurry and pixelated, diminishing the quality of user interaction and engagement. This visual issue is a recurring complaint and affects the app's aesthetic appeal.

Battery Overheating

Quotes of the week

Hear from some of the most impactful users to drive changes

This app crashes more than I have ever seen an app crash before. No matter how many updates they push, it’s like 2 steps forward and 9 steps back.

Pearce4256

Week of April 9th, 2025

I can’t follow or watch any stream on the app. I have to go on the web browser to watch any stream.

Amaziin726

Week of April 9th, 2025

After the latest update, I keep running into bug after bug. Text field doesn't show when typing, freezes 99% of the time when backing out of a stream and trying to navigate anywhere else in the app.

Cybergunk 2085

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

This app crashes more than I have ever seen an app crash before. No matter how many updates they push, it’s like 2 steps forward and 9 steps back.

Candice Wu

App Store

I can’t follow or watch any stream on the app. I have to go on the web browser to watch any stream.

Kelly Williams

Google Play

After the latest update, I keep running into bug after bug. Text field doesn't show when typing, freezes 99% of the time when backing out of a stream and trying to navigate anywhere else in the app.

Koray Okumus

Google Play

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User Experience Report

Kick - Live Streaming

Top Insights This Week

Frequent Crashes

Loading Issues

Lag and Glitches

Sign-In Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts