A significant number of users express concerns about scams and fraudulent projects on Kickstarter, with approximately 30% of reviews mentioning issues with scams or lack of consumer protection. Users feel that Kickstarter does not adequately vet projects or provide recourse for backers who are defrauded.

Kickstarter allows scammers to repeatedly run scams, and there's no recourse offered by the platform.

Many users report difficulties with logging into the app, with about 15% of reviews mentioning problems such as being unable to sign in, being logged out unexpectedly, or facing issues with password resets. This creates a frustrating experience for users trying to access their accounts.

I can't even set up an account; the app never does anything when I try to log in.

Approximately 20% of users express dissatisfaction with Kickstarter's customer support, citing unresponsiveness and lack of assistance when issues arise, particularly with scams or project fulfillment. Users feel abandoned when they encounter problems.

Kickstarter won't answer my emails, and there's no support when projects go wrong.

Around 25% of users report issues with the app's functionality, including problems with navigation, loading images, and syncing with the website. These technical issues hinder the user experience and make the app less reliable.

The app is really poor; pagination hasn't worked for months, and it's very frustrating.