Kik Messaging & Chat App

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Kik Messaging & Chat App's key feedback

Invasive Bots

A significant number of users, approximately 40%, report that the app is overrun with bots and spam, disrupting genuine conversations and making the app nearly unusable. This issue is causing frustration and leading to users leaving the platform.

The app is flooded with bots and spam, making it impossible to have real conversations.

Content Moderation Issues

Around 30% of users express concerns about inappropriate and illegal content, including predatory behavior and CSAM material, which is easily accessible and not adequately moderated, posing serious safety risks.

I encountered illegal content and predatory behavior within minutes of using the app.

App Stability Problems

Approximately 25% of users experience frequent crashes, slow loading times, and app freezes, particularly after updates, which severely impact the usability and reliability of the app.

The app crashes constantly and takes too long to load, making it unusable.

Privacy Concerns

About 15% of users are worried about privacy and security, citing issues like unauthorized access to personal data and lack of control over chat content, which undermines trust in the app.

The app compromises privacy by sharing chat data without consent.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

WhatsApp is highly praised for its reliability and ease of use, with many users appreciating its smooth performance and ability to connect with family and friends globally. However, some users report issues with updates and account bans, but overall, it remains a favorite for its communication features.

#2 RUNNER UP

Snapchat

Snapchat is loved for its fun and creative features like filters and streaks, making it a popular choice for casual and creative communication. Despite its popularity, some users express frustration with frequent updates and issues with account restoration.

#3 Straggler

Kik Messaging & Chat App

Kik receives mixed feedback, with users appreciating its long-standing presence and ease of use without needing a phone number. However, many users are concerned about the prevalence of bots, spam, and security issues, which detract from the overall user experience.

Nuggets

Major Highlights of the Week

Audio Interruption

Kik pauses audio playback from other apps, such as podcasts, even when it doesn't play any audio itself. This disrupts the user experience by unnecessarily interrupting media consumption.

Opening Kik pauses my podcast even though Kik isn't playing any sound.

Media Access Issues

Recent updates have caused problems with viewing photos and videos, limiting them to thumbnails or making them inaccessible. This regression in media functionality frustrates users who rely on these features.

I can't open photos or videos since the last update.

Bot and Spam Overload

The app is overwhelmed with bots and spam, disrupting genuine conversations and making it difficult to distinguish real users from fake ones. This issue is driving users away and diminishing the app's usability.

Bots and spam are so rampant that real conversations are constantly interrupted.

Security and Privacy Concerns

Users report serious privacy violations, including unauthorized access to personal data and blackmail attempts. These security lapses undermine trust and pose significant risks to user safety.

I was blackmailed with personal information obtained from my phone.

Inappropriate Content

The app is plagued with illegal and inappropriate content, including CSAM and predatory behavior, which is easily accessible through public group chats. This raises significant safety concerns, especially for minors.

I found a group chat selling illegal content involving minors just by searching for 'chill'.

Account and Login Problems

Users face difficulties logging in or creating accounts, with no effective support from Kik. This hinders user acquisition and retention, as potential users abandon the app due to these barriers.

I can't log in or find anyone I know, and Kik support hasn't responded.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Audio Interruption

Kik pauses audio playback from other apps, such as podcasts, even when it doesn't play any audio itself. This disrupts the user experience by unnecessarily interrupting media consumption.

Media Access Issues

Bot and Spam Overload

Security and Privacy Concerns

Users report serious privacy violations, including unauthorized access to personal data and blackmail attempts. These security lapses undermine trust and pose significant risks to user safety.

Inappropriate Content

Account and Login Problems

Users face difficulties logging in or creating accounts, with no effective support from Kik. This hinders user acquisition and retention, as potential users abandon the app due to these barriers.

Quotes of the week

Hear from some of the most impactful users to drive changes

Since the last update, I can’t open photos or videos anymore. This app's rating seems inflated given its current issues.

ReviewerName24

Week of April 9th, 2025

The app is overrun with bots and spam, making it nearly impossible to have real conversations. It's becoming unusable.

tap1mana

Week of April 9th, 2025

I was blackmailed in a Kik chat room, and despite reporting, the blackmailer was allowed to stay. This app needs better moderation and security.

Still no dates

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Since the last update, I can’t open photos or videos anymore. This app's rating seems inflated given its current issues.

Candice Wu

App Store

The app is overrun with bots and spam, making it nearly impossible to have real conversations. It's becoming unusable.

Kelly Williams

Google Play

I was blackmailed in a Kik chat room, and despite reporting, the blackmailer was allowed to stay. This app needs better moderation and security.

Koray Okumus

Google Play

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User Experience Report

Kik Messaging & Chat App

Top Insights This Week

Invasive Bots

Content Moderation Issues

App Stability Problems

Privacy Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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