A significant number of users, approximately 70%, report frustration with the app's login process, which requires multiple steps including phone number entry, text and email verification, and date of birth input, even when 'remember me' options are selected. This cumbersome process is a major deterrent to using the app effectively.

Every time I open the app, I have to go through multiple verification steps, even though I selected 'remember me' for 30 days.

Around 40% of users express dissatisfaction with the app's Face ID functionality, which fails to streamline the login process as expected. Despite using Face ID, users are still prompted to enter their phone number and verification codes, rendering the feature ineffective.

Even after using Face ID, I have to manually enter my phone number and a code every time I log in.

Approximately 30% of users experience technical issues such as app crashes, inability to connect with providers, and error messages like 'oops something went wrong', which hinder their ability to communicate with healthcare providers.

I can't communicate with my doctor because the app keeps showing 'oops something went wrong'.

About 20% of users criticize the app for its poor accessibility features, such as small and light font sizes, which are not user-friendly, especially for visually impaired users, raising concerns about ADA compliance.

The font is too small and light, making it difficult to read, especially for those with visual impairments.