Komoot

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Komoot

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Komoot's key feedback

1

Battery Drain Issues

A significant number of users report that the app drains their phone battery rapidly, with some experiencing a full battery depletion in under two hours. This issue affects approximately 15% of users, particularly those using the app for extended outdoor activities.

The app kills a fully charged iPhone 15 pro battery in 87 minutes.

2

Navigation Accuracy

Users frequently encounter issues with the app's navigation, such as being directed onto unsafe or incorrect routes, including highways or non-existent paths. This problem affects around 20% of users, leading to frustration and safety concerns.

The app sent me on a 6-lane highway with frequent interstate on-ramp crossings, which can be lethal.

3

Lack of Dark Mode

Many users express dissatisfaction with the absence of a dark mode, which would help reduce screen brightness and conserve battery life during nighttime use. This feature is requested by approximately 10% of users.

If this app had a dark mode it would be a lifesaver.

4

Social Media Overload

Some users are frustrated by the app's focus on social media features, such as feeds and posts, which they find distracting from the core functionality of route planning. This issue affects about 12% of users who prefer a more streamlined, trail-centric experience.

The front page of this app needs to be the map with hikes around me, not the feed with random activities from others.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Komoot
Komoot receives mixed feedback, with users praising its route planning and offline capabilities, but criticizing its subscription model and occasional navigation errors. Many appreciate its ease of use and community features, while others are frustrated by crashes and the need for an account.

#2 RUNNER UP

AllTrails
AllTrails is highly praised for its comprehensive trail information and user-friendly interface, making it a favorite among hikers. Users appreciate the offline maps and community-generated content, though some express dissatisfaction with subscription costs and occasional app glitches.

#3 Straggler

Strava
Strava is well-regarded for its social features and detailed activity tracking, appealing to runners and cyclists. However, users are increasingly frustrated with features being locked behind a paywall and occasional GPS inaccuracies, leading to mixed reviews.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Komoot
#1 Users Choice
Komoot receives mixed feedback, with users praising its route planning and offline capabilities, but criticizing its subscription model and occasional navigation errors. Many appreciate its ease of use and community features, while others are frustrated by crashes and the need for an account.
AllTrails
#2 Runner-up
AllTrails is highly praised for its comprehensive trail information and user-friendly interface, making it a favorite among hikers. Users appreciate the offline maps and community-generated content, though some express dissatisfaction with subscription costs and occasional app glitches.
Strava
#3 Straggler
Strava is well-regarded for its social features and detailed activity tracking, appealing to runners and cyclists. However, users are increasingly frustrated with features being locked behind a paywall and occasional GPS inaccuracies, leading to mixed reviews.

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Nuggets

Major Highlights of the Week

Limited Running Features 🏃‍♂️
Komoot lacks essential running metrics such as pace and heart rate, offering only basic data like speed and elevation, which are not useful for runners. This limitation makes it unsuitable for users who want comprehensive running statistics.
The app doesn't provide pace or heart rate data, just speed and elevation, which are not useful for running.
Privacy Concerns 🔒
Even after disabling GPS and deleting the app, users continue to receive location-based messages and marketing emails, raising significant privacy concerns. This persistent tracking and communication without consent is alarming for users.
Despite turning off GPS and deleting the app, I still receive location-based messages and marketing emails.
No Dark Mode 🌙
The absence of a dark mode in the app causes discomfort and disrupts users' experiences, especially in low-light conditions. This feature is crucial for reducing eye strain and conserving battery life during nighttime use.
The screen is too bright at night, and a dark mode would be a lifesaver.
Complex UI Design 🌀
The app's user interface is cluttered and unintuitive, making it difficult for users to navigate and plan routes effectively. This complexity detracts from the overall user experience and usability of the app.
Battery Drain Issues 🔋
Komoot significantly drains battery life, with reports of a fully charged phone dying in under two hours during use. This excessive power consumption limits the app's practicality for long outdoor activities.
The app kills a fully charged iPhone battery in less than an hour and a half.
Inaccurate Routing 🚧
The app sometimes directs users onto dangerous or unsuitable routes, such as highways or closed paths, which can be hazardous. This inaccuracy in routing undermines user trust and safety.
It routed me onto a highway and closed paths, which was dangerous and frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Limited Running Features 🏃‍♂️
Komoot lacks essential running metrics such as pace and heart rate, offering only basic data like speed and elevation, which are not useful for runners. This limitation makes it unsuitable for users who want comprehensive running statistics.
Privacy Concerns 🔒
Even after disabling GPS and deleting the app, users continue to receive location-based messages and marketing emails, raising significant privacy concerns. This persistent tracking and communication without consent is alarming for users.
No Dark Mode 🌙
The absence of a dark mode in the app causes discomfort and disrupts users' experiences, especially in low-light conditions. This feature is crucial for reducing eye strain and conserving battery life during nighttime use.
Complex UI Design 🌀
The app's user interface is cluttered and unintuitive, making it difficult for users to navigate and plan routes effectively. This complexity detracts from the overall user experience and usability of the app.
Battery Drain Issues 🔋
Komoot significantly drains battery life, with reports of a fully charged phone dying in under two hours during use. This excessive power consumption limits the app's practicality for long outdoor activities.
Inaccurate Routing 🚧
The app sometimes directs users onto dangerous or unsuitable routes, such as highways or closed paths, which can be hazardous. This inaccuracy in routing undermines user trust and safety.

Quotes of the week

Hear from some of the most impactful users to drive changes

Komoot consistently gives the best biking route from A to B of any navigation app, and it’s only two taps to add a waypoint. The only downside is that they don’t give you multiple route options to start with.
Player9876543201
Week of April 9th, 2025
The app is alright, you can search for trails and usually find a couple good ones. The planning features are neat, but are hard to use on mobile. The app falls short because the devs decided to put in too many features / make the UI really convoluted.
bjrndl
Week of April 9th, 2025
I like the app. I think that it is one of the best route planners around. HOWEVER, what I don’t like is being offered a $30 discount on a one year premium membership and then being charged full price when you subscribe. A very good product should have an honest and transparent customer acquisition, billing and resolution process.
Kettlebell Al
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Komoot consistently gives the best biking route from A to B of any navigation app, and it’s only two taps to add a waypoint. The only downside is that they don’t give you multiple route options to start with.
Candice Wu
App Store
The app is alright, you can search for trails and usually find a couple good ones. The planning features are neat, but are hard to use on mobile. The app falls short because the devs decided to put in too many features / make the UI really convoluted.
Kelly Williams
Google Play
I like the app. I think that it is one of the best route planners around. HOWEVER, what I don’t like is being offered a $30 discount on a one year premium membership and then being charged full price when you subscribe. A very good product should have an honest and transparent customer acquisition, billing and resolution process.
Koray Okumus
Google Play

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