Lemonade
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report that the Lemonade app frequently crashes or fails to open, making it difficult to access policy information or file claims. Approximately 15% of users seem to be affected by this issue, leading to frustration and potential loss of service. "Every time I open the app, I can’t get in."
2
A significant number of users express dissatisfaction with Lemonade's claims process, citing frequent denials and delays. Around 20% of users report issues with claims being denied for reasons such as pre-existing conditions or not matching specific criteria. "They deny claims, the ones they do cover they eat up for their deductible."
3
Users frequently complain about the lack of effective customer support, with many interactions being handled by AI rather than real people. This affects about 25% of users, who find it difficult to resolve issues or get clear answers. "Impossible to talk to a real person. Wanted to cancel my annual policy in the future and it cancelled immediately with no confirmation and it cannot be reversed."
4
Several users report unauthorized charges or unexpected increases in their premiums, which are not communicated clearly. This issue affects approximately 10% of users, leading to distrust and dissatisfaction. "They took money out of my bank account without my permission, they refused to give it back made my bank account go negative randomly."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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