Lime - #RideGreen

User Experience Report

Week of April 3rd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Lime - #RideGreen's key feedback

Ride Ending Issues

A significant number of users, approximately 15%, experience difficulties ending their rides due to app glitches or slow processes, leading to overcharges. This issue frustrates users as they feel unfairly charged for time not spent riding.

The app takes too long to end rides, causing extra charges.

No-Ride Zone Problems

Around 10% of users are affected by inaccurate GPS or poorly designed no-ride zones, which cause scooters to power down unexpectedly, creating unsafe situations and limiting usability in certain areas.

Scooters power down unexpectedly due to inaccurate no-ride zones.

Unexpected High Costs

Approximately 12% of users report unexpected high costs, with charges exceeding initial estimates or being comparable to other transportation options like Uber, leading to dissatisfaction with the pricing model.

The ride cost was much higher than expected, similar to an Uber fare.

Vehicle Malfunctions

About 8% of users encounter issues with vehicle malfunctions, such as scooters stopping unexpectedly or having flat tires, which disrupts their rides and leads to inconvenience and dissatisfaction.

The scooter stopped working suddenly, leaving me stranded.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Lime - #RideGreen

Lime receives mixed feedback with users praising the convenience and fun of the rides, but criticizing the app's glitches, overcharging issues, and restrictive no-ride zones. Many users appreciate the ease of use and the availability of scooters, while others are frustrated by technical issues and unexpected charges.

#2 RUNNER UP

Bird

Bird is appreciated for its fun and convenient rides, with users enjoying the ease of use and availability. However, there are significant complaints about the app's glitches, overcharging, and the requirement to preload money, which some users find inconvenient and frustrating.

#3 Straggler

Spin

Spin is generally well-received for its fun and easy rides, with users enjoying the convenience and speed. However, there are complaints about the app's glitches, overcharging, and restrictive parking zones, which can lead to frustration and additional costs for users.

Nuggets

Major Highlights of the Week

Ride Termination Issues

The app's ride termination process is cumbersome, leading to additional charges as the timer continues during the delay. This inefficiency results in user frustration and perceived overcharging.

Ending a ride takes too long, adding unnecessary charges.

Inaccurate GPS

The GPS system inaccurately identifies no-ride zones, causing scooters to power down unexpectedly, which can be dangerous in traffic. This flaw undermines user trust and safety.

Scooter powered down in a legal area due to GPS error.

Unexpected Costs

Users experience unexpected high charges, often significantly more than initial estimates, leading to dissatisfaction and comparisons to cheaper alternatives like Uber.

Charged much more than expected, making Uber a cheaper option.

Vehicle Malfunctions

Frequent issues with scooters, such as flat tires and sudden power-offs, disrupt rides and require users to switch vehicles, causing inconvenience and additional costs.

Scooter stopped working, had to find another one.

Designated Parking Frustrations

The introduction of designated parking spots is seen as an inconvenience, especially given the high prices, reducing the service's appeal.

Designated parking spots are inconvenient with high prices.

App Functionality Problems

The app suffers from functionality issues, such as being stuck on the rider safety quiz, preventing users from starting rides and causing frustration.

App stuck on safety quiz, can't start ride.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ride Termination Issues

The app's ride termination process is cumbersome, leading to additional charges as the timer continues during the delay. This inefficiency results in user frustration and perceived overcharging.

Inaccurate GPS

The GPS system inaccurately identifies no-ride zones, causing scooters to power down unexpectedly, which can be dangerous in traffic. This flaw undermines user trust and safety.

Unexpected Costs

Users experience unexpected high charges, often significantly more than initial estimates, leading to dissatisfaction and comparisons to cheaper alternatives like Uber.

Vehicle Malfunctions

Frequent issues with scooters, such as flat tires and sudden power-offs, disrupt rides and require users to switch vehicles, causing inconvenience and additional costs.

Designated Parking Frustrations

The introduction of designated parking spots is seen as an inconvenience, especially given the high prices, reducing the service's appeal.

App Functionality Problems

The app suffers from functionality issues, such as being stuck on the rider safety quiz, preventing users from starting rides and causing frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app 'analyzes' your parking and takes its time doing it to round up your time to the next minute. When you end a ride the timer (billing) should stop. There is no easy way to stop the billing because the process to end a ride takes about a minute that they tack on to the total ride price.

Avid turbo tax victim

Week of April 3rd, 2025

The inaccurate GPS location will kill the scooter because it thinks you’re in a no-ride zone (for example, in the middle of an intersection where scooters may legally operate) causing an unsafe situation.

aztiml

Week of April 3rd, 2025

We rode on a group of 3 and prices shown at the beginning of the ride were nothing compared to what we were charged. Very expensive. Uber was way cheaper. Don't use it in Copenhagen.

Gus NYC

Week of April 3rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

We rode on a group of 3 and prices shown at the beginning of the ride were nothing compared to what we were charged. Very expensive. Uber was way cheaper. Don't use it in Copenhagen.

Koray Okumus

Google Play

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User Experience Report

Lime - #RideGreen

Top Insights This Week

Ride Ending Issues

No-Ride Zone Problems

Unexpected High Costs

Vehicle Malfunctions

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts