Life360: Find Friends & Family

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Life360: Find Friends & Family

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Life360: Find Friends & Family's key feedback

1

Location Inaccuracy

Many users report that the app frequently shows incorrect locations, causing confusion and potential issues with family members. Approximately 20% of users seem to be affected by this problem, as they mention being shown in places they are not. This can lead to misunderstandings and trust issues within families.

The app often shows me in a different location than where I actually am, causing unnecessary problems.

2

Subscription Price Hike

A significant number of users are frustrated with the sudden increase in subscription prices, which they feel is unjustified. Around 10% of users have expressed dissatisfaction with the cost, feeling that the value provided does not match the price increase.

The renewal subscription rate increased by 43% from last year, which is unreasonable.

3

Crash Protection Cost

Some users are unhappy that essential safety features like Crash Protection require additional payment, which they believe should be included for free. This concern affects about 5% of users who feel that safety should not come at an extra cost.

Crash Protection should be free for loved ones, as their safety is important.

4

App Glitches and Lag

Users frequently experience glitches and lag within the app, affecting its reliability and real-time tracking capabilities. Approximately 15% of users report these technical issues, which can undermine trust in the app's functionality.

The app lags and glitches, showing incorrect locations and not updating in real-time.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Life360: Find Friends & Family
Life360 receives mixed feedback. Users appreciate its comprehensive tracking features and emergency alerts, which provide peace of mind. However, some users report issues with location accuracy and glitches, and there are concerns about privacy and the cost of premium features.

#2 RUNNER UP

Google Maps
Google Maps is praised for its comprehensive navigation features and ease of use. However, users express frustration with occasional inaccuracies in directions and location names, and some criticize its data collection practices.

#3 Straggler

Glympse
Glympse is appreciated for its simplicity and effectiveness in real-time location sharing. Users find it useful for coordinating meet-ups and ensuring safety, though some wish for longer sharing durations and improved user interface.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Life360: Find Friends & Family
#1 Users Choice
Life360 receives mixed feedback. Users appreciate its comprehensive tracking features and emergency alerts, which provide peace of mind. However, some users report issues with location accuracy and glitches, and there are concerns about privacy and the cost of premium features.
Google Maps
#2 Runner-up
Google Maps is praised for its comprehensive navigation features and ease of use. However, users express frustration with occasional inaccuracies in directions and location names, and some criticize its data collection practices.
Glympse
#3 Straggler
Glympse is appreciated for its simplicity and effectiveness in real-time location sharing. Users find it useful for coordinating meet-ups and ensuring safety, though some wish for longer sharing durations and improved user interface.

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Nuggets

Major Highlights of the Week

Location Inaccuracy
The app frequently displays incorrect locations, causing confusion and potential issues for users who rely on its accuracy for safety and accountability. This inaccuracy can lead to misunderstandings and unwarranted consequences, such as being grounded or facing legal trouble.
The app shows I'm at a different location than where I actually am, causing problems.
Return Trip Tracking
Users are frustrated that the app only tracks the initial trip to a location and fails to cover the return journey, limiting its usefulness for comprehensive tracking. This oversight diminishes the app's value for users who need complete travel history.
The app only tracks going to a location, not the return trip.
Subscription Price Hike
A significant increase in subscription renewal rates has upset users, who feel the price hike is unjustified and excessive. This could lead to dissatisfaction and potential churn among long-term subscribers.
The renewal subscription rate is 43% higher than last year, which is crazy.
Crash Protection Cost
Users are concerned that essential safety features like Crash Protection require additional payment, which they believe should be included for free to ensure the safety of all family members. This perceived paywall for critical features may deter users from fully utilizing the app's safety capabilities.
Crash Protection costs extra, but it should be free for loved ones.
Message Button Malfunction
The message button feature is not functioning properly, even after updates and reinstallation attempts, leading to user frustration. This persistent issue affects communication capabilities within the app, reducing its reliability.
The message button still doesn't work after updates and reinstalling.
Physical Activity Manipulation
Children can manipulate the app by changing their location and physical activity permissions, undermining the app's reliability for parents. This loophole compromises the app's effectiveness in providing accurate tracking and safety information.
My child knows how to change his location and turn off Physical Activity Permission.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Location Inaccuracy
The app frequently displays incorrect locations, causing confusion and potential issues for users who rely on its accuracy for safety and accountability. This inaccuracy can lead to misunderstandings and unwarranted consequences, such as being grounded or facing legal trouble.
Return Trip Tracking
Users are frustrated that the app only tracks the initial trip to a location and fails to cover the return journey, limiting its usefulness for comprehensive tracking. This oversight diminishes the app's value for users who need complete travel history.
Subscription Price Hike
A significant increase in subscription renewal rates has upset users, who feel the price hike is unjustified and excessive. This could lead to dissatisfaction and potential churn among long-term subscribers.
Crash Protection Cost
Users are concerned that essential safety features like Crash Protection require additional payment, which they believe should be included for free to ensure the safety of all family members. This perceived paywall for critical features may deter users from fully utilizing the app's safety capabilities.
Message Button Malfunction
The message button feature is not functioning properly, even after updates and reinstallation attempts, leading to user frustration. This persistent issue affects communication capabilities within the app, reducing its reliability.
Physical Activity Manipulation
Children can manipulate the app by changing their location and physical activity permissions, undermining the app's reliability for parents. This loophole compromises the app's effectiveness in providing accurate tracking and safety information.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app shows I'm home when I am not. It also shows my son is at his friend's house when he's actually at home.
Widowed wife1
Week of April 9th, 2025
I have the free version and it has gotten really bad. It won't update and shows my family in places they are not at.
03254581
Week of April 9th, 2025
I was in a car accident yesterday and it alerted all my family and friends moments after it happened. People were able to get to me quickly even though I didn’t know the name of the road I was on!
Juliana Riv
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app shows I'm home when I am not. It also shows my son is at his friend's house when he's actually at home.
Candice Wu
App Store
I have the free version and it has gotten really bad. It won't update and shows my family in places they are not at.
Kelly Williams
Google Play
I was in a car accident yesterday and it alerted all my family and friends moments after it happened. People were able to get to me quickly even though I didn’t know the name of the road I was on!
Koray Okumus
Google Play

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