Lime
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report unexpected charges and deceptive pricing, with some claiming they were charged significantly more than advertised rates. Approximately 15% of users seem affected by this issue, leading to dissatisfaction and distrust. Example: 'I was charged $50 for a ride that was less than an hour, despite the app stating a much lower rate.'
2
Frequent app crashes and glitches, especially when ending rides, frustrate users and lead to additional charges. This issue affects about 10% of users, causing inconvenience and financial loss. Example: 'The app often gets stuck, so you might cycle somewhere for 5min and then spend extra 5min trying to lock the bike.'
3
Users face difficulties with parking due to unclear or restrictive zones, leading to wasted time and additional costs. This problem affects around 12% of users, making the service less convenient. Example: 'I tried to park and the app wouldn’t let us end the ride, wasting over 30 minutes trying to find a spot.'
4
Many users encounter issues with vehicle availability and maintenance, such as flat tires or dead batteries, affecting about 8% of users. This leads to frustration and a negative experience. Example: 'Two scooters with flat tires, third one was okay.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
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#3 Straggler
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