Lime

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Lime's key feedback

Parking Issues

Users frequently struggle to find designated parking spots, leading to frustration and additional charges. This issue is exacerbated by the app's failure to clearly indicate parking zones.

High Costs

Users frequently struggle to find designated parking spots, leading to frustration and additional charges. This issue is exacerbated by the app's failure to clearly indicate parking zones.

App Glitches

The app frequently experiences technical issues, such as failing to end rides or crashing, which results in users being overcharged.

Customer Service

Users report poor customer service, with slow response times and unresolved issues, leading to dissatisfaction and distrust.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Speech Central

Speech Central receives mostly positive feedback for its versatility and unique features, though some users find the voice options too robotic and have experienced issues with recent updates.

#2 RUNNER UP

Jungle Scout

Jungle Scout has not been mentioned in the reviews, but it typically receives mixed feedback, with users appreciating its market research tools but sometimes facing issues with data accuracy and customer support.

#3 Straggler

FeedbackFive

FeedbackFive is not mentioned in the reviews, but it generally receives mixed feedback, with users valuing its email automation features but occasionally encountering technical glitches and customer service challenges.

Nuggets

Major Highlights of the Week

Parking Issues

Many users are frustrated with the limited parking options and the app's inability to show available parking spots. Improve the app's map functionality to clearly display available parking areas and work on expanding parking zones.

High Costs

Users frequently mention that the service is too expensive compared to alternatives like taxis. Consider revising the pricing model or offering more competitive pricing options to make the service more affordable.

App Glitches

Numerous users report issues with the app, such as difficulty ending rides and app crashes. Prioritize fixing these technical issues to improve user experience and prevent unnecessary charges.

Customer Service

There are complaints about poor customer service and unresolved issues. Enhance customer support by providing more accessible and responsive service channels to address user concerns promptly.

Scooter Reliability

Users report scooters breaking down or not functioning properly. Implement regular maintenance checks and improve the quality control of scooters to ensure reliability and safety.

Transparency in Charges

Users are confused about unexpected charges and unclear pricing. Increase transparency by providing clear, upfront information about costs and any potential additional fees before users start their rides.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Parking Issues

High Costs

App Glitches

Numerous users report issues with the app, such as difficulty ending rides and app crashes. Prioritize fixing these technical issues to improve user experience and prevent unnecessary charges.

Customer Service

There are complaints about poor customer service and unresolved issues. Enhance customer support by providing more accessible and responsive service channels to address user concerns promptly.

Scooter Reliability

Users report scooters breaking down or not functioning properly. Implement regular maintenance checks and improve the quality control of scooters to ensure reliability and safety.

Transparency in Charges

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's parking restrictions are frustrating; it often takes longer to find a spot than the ride itself, and I'm charged extra for the time spent searching.

App Store

The app frequently glitches, making it difficult to end rides, which results in extra charges. It's frustrating and feels like a scam.

Google Play

The cost of using Lime is too high compared to alternatives like Uber, and the app doesn't clearly show pricing before charging.

Google Play

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app's parking restrictions are frustrating; it often takes longer to find a spot than the ride itself, and I'm charged extra for the time spent searching.

Candice Wu

App Store

The app frequently glitches, making it difficult to end rides, which results in extra charges. It's frustrating and feels like a scam.

Kelly Williams

Google Play

The cost of using Lime is too high compared to alternatives like Uber, and the app doesn't clearly show pricing before charging.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Lime

Top Insights This Week

Parking Issues

High Costs

App Glitches

Customer Service

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts