Many users express frustration over the limited number of free lessons available before requiring a paid subscription, affecting approximately 30% of users. This limitation is seen as a barrier to learning, especially for those who cannot afford the subscription fees.

I was really enjoying this app until I realized that, after a few free lessons, you had to pay.

The cost of the subscription is perceived as too high by a significant portion of users, estimated at around 25%. This is particularly challenging for younger users or those with limited financial resources who wish to continue learning ASL.

I want to learn ASL but I can’t afford to pay almost $20 a month.

Some users, approximately 10%, feel that the app lacks the ability to start at different levels based on prior knowledge, which can be frustrating for those who already have some ASL experience.

I wish you could start at different levels; I already know quite a bit of ASL so I don't need to start at the beginning.

A small percentage of users, around 5%, report issues with customer support, particularly in resolving subscription-related problems, which can lead to dissatisfaction and mistrust.

This app charged me for a yearly membership even though I cancelled the trial in time, and I received no response to my inquiry.