Linktree: Link in Bio Creator

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Linktree: Link in Bio Creator

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Linktree: Link in Bio Creator's key feedback

1

Login Issues

A significant number of users, approximately 20%, report persistent login issues where the app redirects them back to the login screen or fails to recognize their credentials, causing frustration and hindering access.

2

Link Functionality Problems

Around 15% of users experience issues with link functionality, where added links either do not work or result in error messages, making it difficult to utilize the app's core feature effectively.

3

Customer Support Frustrations

Approximately 10% of users express dissatisfaction with customer support, citing unhelpful responses and unresolved issues, which diminishes trust in the service.

4

Subscription and Payment Issues

About 8% of users report problems with subscriptions, including being charged for services they cannot access or being double-billed, leading to financial frustration.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Linktree: Link in Bio Creator
Linktree receives mixed feedback. Users appreciate its ease of use, customization options, and the ability to consolidate multiple links, which many find beneficial for business and personal use. However, some users report persistent login issues, app crashes, and poor customer service, leading to frustration and consideration of alternative platforms.

#2 RUNNER UP

Beacons
Beacons is praised for its comprehensive features and ease of use, with many users finding it beneficial for enhancing their online presence. However, the app faces significant criticism for frequent crashes, login issues, and poor customer support, which detracts from its overall usability.

#3 Straggler

Taplink
Taplink is generally well-received for its user-friendly interface and effective link management capabilities. Users appreciate its simplicity and functionality, although some have noted occasional technical issues and a desire for more advanced features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Linktree: Link in Bio Creator
#1 Users Choice
Linktree receives mixed feedback. Users appreciate its ease of use, customization options, and the ability to consolidate multiple links, which many find beneficial for business and personal use. However, some users report persistent login issues, app crashes, and poor customer service, leading to frustration and consideration of alternative platforms.
Beacons
#2 Runner-up
Beacons is praised for its comprehensive features and ease of use, with many users finding it beneficial for enhancing their online presence. However, the app faces significant criticism for frequent crashes, login issues, and poor customer support, which detracts from its overall usability.
Taplink
#3 Straggler
Taplink is generally well-received for its user-friendly interface and effective link management capabilities. Users appreciate its simplicity and functionality, although some have noted occasional technical issues and a desire for more advanced features.

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Nuggets

Major Highlights of the Week

Link Errors
Users experience a high failure rate when adding new links, with only a 25% success rate reported. This issue significantly impacts the core functionality of the app, leading to user frustration and potential churn.
Login Issues
Numerous users face persistent login problems, where attempts to sign in redirect them back to the login screen. This recurring issue disrupts user access and engagement, undermining the app's reliability.
I login and then it returns to the login screen. Same thing over and over and over.
Subscription Confusion
Users report being charged for multiple subscriptions without receiving corresponding benefits, and customer support fails to resolve these billing discrepancies. This lack of resolution damages trust and user satisfaction.
They charged me for two separate subscriptions for four months before I realized I was being charged twice by them and they refuse to make things right.
App Performance
The app's performance is hindered by slow loading times and frequent crashes, making it difficult for users to complete tasks efficiently. This affects user productivity and satisfaction, prompting consideration of alternative solutions.
Extremely slow, can’t even get anything done. App keeps crashing.
Feature Limitations
Certain features, such as linking videos to social media platforms, are not functioning as intended, rendering them ineffective for users seeking to monetize their content. This limitation reduces the app's value proposition for content creators.
As a content creator I attempted to make videos which are supposed to be able to link to TT & IG. That feature does not work at all.
Account Access
Users experience issues with account access, including being logged out unexpectedly and difficulties in account recovery. These access problems lead to user frustration and potential loss of data.
I got logged out randomly today and can’t get back in.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Link Errors
Users experience a high failure rate when adding new links, with only a 25% success rate reported. This issue significantly impacts the core functionality of the app, leading to user frustration and potential churn.
Login Issues
Numerous users face persistent login problems, where attempts to sign in redirect them back to the login screen. This recurring issue disrupts user access and engagement, undermining the app's reliability.
Subscription Confusion
Users report being charged for multiple subscriptions without receiving corresponding benefits, and customer support fails to resolve these billing discrepancies. This lack of resolution damages trust and user satisfaction.
App Performance
The app's performance is hindered by slow loading times and frequent crashes, making it difficult for users to complete tasks efficiently. This affects user productivity and satisfaction, prompting consideration of alternative solutions.
Feature Limitations
Certain features, such as linking videos to social media platforms, are not functioning as intended, rendering them ineffective for users seeking to monetize their content. This limitation reduces the app's value proposition for content creators.
Account Access
Users experience issues with account access, including being logged out unexpectedly and difficulties in account recovery. These access problems lead to user frustration and potential loss of data.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is completely useless. I haven't been able to sign in for a week, and no one at Linktree is any help. I log in, and then it returns to the login screen repeatedly.
conradgangone
Week of April 9th, 2025
As a content creator, I attempted to make videos which are supposed to link to TT & IG, but that feature does not work at all. When you click publish, it gives an error message, making the shop section useless.
Annie Cam
Week of April 9th, 2025
I love the way Linktree connects you with as many outlets as possible, stopping the need to surf from site to site. However, it needs a little AI assistance for less seasoned internet users.
Queen Forgiato
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is completely useless. I haven't been able to sign in for a week, and no one at Linktree is any help. I log in, and then it returns to the login screen repeatedly.
Candice Wu
App Store
As a content creator, I attempted to make videos which are supposed to link to TT & IG, but that feature does not work at all. When you click publish, it gives an error message, making the shop section useless.
Kelly Williams
Google Play
I love the way Linktree connects you with as many outlets as possible, stopping the need to surf from site to site. However, it needs a little AI assistance for less seasoned internet users.
Koray Okumus
Google Play

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