KLING AI: AI Image&Video Maker

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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KLING AI: AI Image&Video Maker

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of KLING AI: AI Image&Video Maker's key feedback

1

Subscription Issues

Many users report problems with subscription management, such as being charged without receiving credits or being unable to access paid features. Approximately 15% of users seem to be affected by these issues, leading to frustration and dissatisfaction.

2

Slow Processing

A significant number of users experience extremely slow processing times for video and image generation, with some waiting days for completion. This affects around 20% of users, causing them to question the app's efficiency and reliability.

3

Credit System Frustrations

Users are frustrated with the credit system, particularly when credits are used for unsatisfactory results or when the app fails to deliver as expected. This issue impacts about 10% of users, who feel they are wasting credits without proper compensation.

4

AI Model Limitations

Some users find the AI model's output inconsistent, especially in terms of diversity and accuracy in rendering specific features or actions. This affects approximately 5% of users, who are disappointed by the lack of precision in the AI's results.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DeepArt
DeepArt receives high praise for its artistic filters and ease of use, with users appreciating the variety of effects and the quality of the generated images. However, some users express frustration with ads and occasional app crashes.

#2 RUNNER UP

RunwayML
RunwayML is lauded for its innovative features and high-quality video generation, with users finding it a powerful tool for creative projects. Some users, however, report issues with glitches and high costs, which detract from the overall experience.

#3 Straggler

KLING AI: AI Image&Video Maker
KLING AI receives mixed feedback, with users praising its video generation capabilities and creative potential. However, many users express dissatisfaction with long processing times, subscription issues, and poor customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DeepArt
#1 Users Choice
DeepArt receives high praise for its artistic filters and ease of use, with users appreciating the variety of effects and the quality of the generated images. However, some users express frustration with ads and occasional app crashes.
RunwayML
#2 Runner-up
RunwayML is lauded for its innovative features and high-quality video generation, with users finding it a powerful tool for creative projects. Some users, however, report issues with glitches and high costs, which detract from the overall experience.
KLING AI: AI Image&Video Maker
#3 Straggler
KLING AI receives mixed feedback, with users praising its video generation capabilities and creative potential. However, many users express dissatisfaction with long processing times, subscription issues, and poor customer support.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users with active subscriptions are being incorrectly flagged as unsubscribed, preventing access to paid features. This issue is compounded by unresponsive customer support, leading to frustration and loss of trust.
Credit Regeneration
Monthly credits are not regenerating as expected for users with annual subscriptions, causing dissatisfaction and service disruption. This issue is exacerbated by a lack of response from customer support.
Content Generation Delays
The app experiences significant delays in generating videos, with some processes taking days instead of the promised hours or minutes. This inefficiency leads to user frustration and questions about the app's reliability.
It took 5 days for a 3-second video to generate, and it still won't load.
Credit Refund Policy
Users are not receiving credit refunds for failed or incorrect content generation, leading to financial dissatisfaction. This lack of a refund mechanism for errors discourages continued use and investment in the app.
I'm out 60 credits because the image didn't process, and there's no refund.
AI Bias in Models
The AI model struggles with accurately representing diverse ethnicities and genders, often defaulting to 'white' models or incorrect gender representations. This bias affects the quality and inclusivity of generated content.
I asked for a 'Black model' but often get a 'white model' instead.
Interface Usability
The app's interface on iPads is barely usable, lacking features present in the web and iPhone versions. This inconsistency in user experience across platforms limits the app's accessibility and functionality.
The iPad interface is barely usable compared to the web and iPhone versions.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users with active subscriptions are being incorrectly flagged as unsubscribed, preventing access to paid features. This issue is compounded by unresponsive customer support, leading to frustration and loss of trust.
Credit Regeneration
Monthly credits are not regenerating as expected for users with annual subscriptions, causing dissatisfaction and service disruption. This issue is exacerbated by a lack of response from customer support.
Content Generation Delays
The app experiences significant delays in generating videos, with some processes taking days instead of the promised hours or minutes. This inefficiency leads to user frustration and questions about the app's reliability.
Credit Refund Policy
Users are not receiving credit refunds for failed or incorrect content generation, leading to financial dissatisfaction. This lack of a refund mechanism for errors discourages continued use and investment in the app.
AI Bias in Models
The AI model struggles with accurately representing diverse ethnicities and genders, often defaulting to 'white' models or incorrect gender representations. This bias affects the quality and inclusivity of generated content.
Interface Usability
The app's interface on iPads is barely usable, lacking features present in the web and iPhone versions. This inconsistency in user experience across platforms limits the app's accessibility and functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have a paid monthly plan, but the app tells me I don't have a subscription and won't let me use it. Customer support is unresponsive, and I'm considering switching to another service.
dmpiz2
Week of April 9th, 2025
I paid for the standard subscription, which should give me 660 monthly credits, but they didn't regenerate after the first month. I've emailed twice with no response.
Mariorio
Week of April 9th, 2025
The app's AI struggles to differentiate between male and female models, often giving incorrect results despite clear prompts. This needs improvement for better user experience.
huunnh
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have a paid monthly plan, but the app tells me I don't have a subscription and won't let me use it. Customer support is unresponsive, and I'm considering switching to another service.
Candice Wu
App Store
I paid for the standard subscription, which should give me 660 monthly credits, but they didn't regenerate after the first month. I've emailed twice with no response.
Kelly Williams
Google Play
The app's AI struggles to differentiate between male and female models, often giving incorrect results despite clear prompts. This needs improvement for better user experience.
Koray Okumus
Google Play

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