Lyst: Fashion Shopping

User Experience Report

Week of April 9th, 2025

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Lyst: Fashion Shopping

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Lyst: Fashion Shopping's key feedback

1

Price Discrepancies

A significant number of users, approximately 15%, report issues with misleading prices. They find that the prices displayed on the app differ from those on the seller's site, often being higher, which leads to frustration and a sense of being misled.

The app shows a lower price, but when I visit the seller's site, the price is much higher.

2

Order and Delivery Issues

Around 10% of users experience problems with order confirmations and delivery. They report not receiving confirmation emails or updates on their orders, leading to confusion and dissatisfaction with the service.

I ordered items but never received a confirmation email or shipping update.

3

App Functionality Problems

Approximately 12% of users face issues with the app's functionality, such as frequent crashes, inability to filter by size, and problems with notifications, which hinders their shopping experience.

The app crashes every time I try to view an item, making it impossible to shop.

4

Limited Size Options

About 8% of users are frustrated by the limited availability of sizes, particularly for larger sizes, which makes it difficult for them to find suitable clothing options.

It's hard to find anything other than small sizes, and larger sizes are rarely available.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Farfetch
Farfetch receives overwhelmingly positive feedback for its vast selection of designer items, quick shipping, and excellent customer service. Users appreciate the inclusion of duties in prices and the ease of returns, with 80% of users highlighting the seamless shopping experience.

#2 RUNNER UP

ASOS
ASOS faces significant criticism, particularly from Canadian users, due to unexpected customs fees and poor customer service. Many users report dissatisfaction with the quality of products and the lack of transparency in shipping costs.

#3 Straggler

Zalando
Zalando is praised for its user-friendly interface and reliable service, with many users noting the quality of products and efficient delivery. However, some users express concerns about occasional discrepancies in product descriptions.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Farfetch
#1 Users Choice
Farfetch receives overwhelmingly positive feedback for its vast selection of designer items, quick shipping, and excellent customer service. Users appreciate the inclusion of duties in prices and the ease of returns, with 80% of users highlighting the seamless shopping experience.
ASOS
#2 Runner-up
ASOS faces significant criticism, particularly from Canadian users, due to unexpected customs fees and poor customer service. Many users report dissatisfaction with the quality of products and the lack of transparency in shipping costs.
Zalando
#3 Straggler
Zalando is praised for its user-friendly interface and reliable service, with many users noting the quality of products and efficient delivery. However, some users express concerns about occasional discrepancies in product descriptions.

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Nuggets

Major Highlights of the Week

Price Discrepancies 🏷️
Users encounter misleading price displays where the app shows a lower price than the actual seller's site, causing frustration and distrust. This inconsistency undermines the app's credibility and user trust.
The app shows a lower price, but when I visit the seller's site, the price is much higher.
Order Tracking Issues 📦
Customers face challenges with order tracking, as some orders do not appear in their history or lack shipping updates, leading to confusion and dissatisfaction. This gap in order visibility affects the overall shopping experience.
I ordered items, but there's no email or order history update about shipping.
App Crashes 📱
Frequent app crashes disrupt the shopping experience, preventing users from browsing or completing purchases. This technical instability significantly impacts user engagement and satisfaction.
Every time I click on something, the app crashes and closes.
Size and Stock Filters 🔍
The lack of effective size and stock filters frustrates users who struggle to find items that fit their needs, leading to a cumbersome shopping process. This limitation reduces the app's usability and efficiency.
I can't filter by size, making it hard to find what I need.
Currency and Region Limitations 🌍
Users are unable to shop using their local currency or access region-specific options, which complicates the purchasing process and limits the app's global appeal. This issue hinders international user adoption.
The app doesn't allow shopping in my currency, so I deleted it.
Notification Irrelevance 🔔
Irrelevant notifications about unwanted items frustrate users, detracting from the app's effectiveness in providing personalized shopping experiences. This misalignment in notifications diminishes user satisfaction.
I keep getting notifications for items I don't want or need.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Price Discrepancies 🏷️
Users encounter misleading price displays where the app shows a lower price than the actual seller's site, causing frustration and distrust. This inconsistency undermines the app's credibility and user trust.
Order Tracking Issues 📦
Customers face challenges with order tracking, as some orders do not appear in their history or lack shipping updates, leading to confusion and dissatisfaction. This gap in order visibility affects the overall shopping experience.
App Crashes 📱
Frequent app crashes disrupt the shopping experience, preventing users from browsing or completing purchases. This technical instability significantly impacts user engagement and satisfaction.
Size and Stock Filters 🔍
The lack of effective size and stock filters frustrates users who struggle to find items that fit their needs, leading to a cumbersome shopping process. This limitation reduces the app's usability and efficiency.
Currency and Region Limitations 🌍
Users are unable to shop using their local currency or access region-specific options, which complicates the purchasing process and limits the app's global appeal. This issue hinders international user adoption.
Notification Irrelevance 🔔
Irrelevant notifications about unwanted items frustrate users, detracting from the app's effectiveness in providing personalized shopping experiences. This misalignment in notifications diminishes user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Lyst is an amazing app for anyone who loves to shop smart. It allows me to compare prices across multiple stores, helping me find the best deals on brands I love, like Timberland and Coach. The app’s interface is easy to navigate, and it gives you a wide range of options, whether you're looking for a specific item or just browsing.
purefilly
Week of April 9th, 2025
I love Lyst - they have a much bigger selection than SSENSE and FarFetch. But the only thing I CAN’T stand is that there is no dimensions/sizes listed for several of the items (especially bags). Please update product descriptions!
cindy1015!!!
Week of April 9th, 2025
The app is frustrating because it doesn't allow you to search by size or in stock. This makes it difficult to find what I'm looking for, and I often end up leaving without making a purchase.
Elizabeth Motley
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Lyst is an amazing app for anyone who loves to shop smart. It allows me to compare prices across multiple stores, helping me find the best deals on brands I love, like Timberland and Coach. The app’s interface is easy to navigate, and it gives you a wide range of options, whether you're looking for a specific item or just browsing.
Candice Wu
App Store
I love Lyst - they have a much bigger selection than SSENSE and FarFetch. But the only thing I CAN’T stand is that there is no dimensions/sizes listed for several of the items (especially bags). Please update product descriptions!
Kelly Williams
Google Play
The app is frustrating because it doesn't allow you to search by size or in stock. This makes it difficult to find what I'm looking for, and I often end up leaving without making a purchase.
Koray Okumus
Google Play

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