Lyst: Fashion Shopping

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Lyst: Fashion Shopping's key feedback

Login Issues

Users are experiencing significant login issues, with reports of being unable to access their accounts for extended periods. Addressing this could improve user retention and satisfaction.

Forced App Download

Users are experiencing significant login issues, with reports of being unable to access their accounts for extended periods. Addressing this could improve user retention and satisfaction.

Price Discrepancies

Users are frustrated with being forced to download the app for a seamless shopping experience. Offering a more integrated web experience could enhance user satisfaction.

Non-Existent Products

Users report discrepancies between advertised prices and actual prices on the website, leading to distrust. Ensuring price accuracy could improve user trust and conversion rates.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Farfetch

Farfetch receives overwhelmingly positive feedback for its vast selection of designer items, quick shipping, and excellent customer service. Users appreciate the inclusion of duties in prices and the ease of returns, with 80% of users highlighting the seamless shopping experience.

#2 RUNNER UP

ASOS

ASOS faces significant criticism, particularly from Canadian users, due to unexpected customs fees and poor customer service. Many users report dissatisfaction with the quality of products and the lack of transparency in shipping costs.

#3 Straggler

Zalando

Zalando is praised for its user-friendly interface and reliable service, with many users noting the quality of products and efficient delivery. However, some users express concerns about occasional discrepancies in product descriptions.

Nuggets

Major Highlights of the Week

Data Loss on Update

Users are experiencing data loss in their saved lists after app updates. Implement a robust data backup and restore feature to ensure user data is preserved during updates. This will enhance user trust and retention by safeguarding their personalized content.

Forced App Download

The app forces users to download it for browsing, leading to a poor shopping experience. Introduce a seamless web browsing option that allows users to explore products without mandatory app downloads, improving accessibility and user satisfaction.

Price Discrepancies

Users report discrepancies between advertised and actual prices. Implement a real-time price verification system to ensure consistency between promotions and actual product prices, enhancing transparency and trust.

Non-Existent Products

Users encounter non-existent products and sales, causing frustration. Develop a dynamic inventory management system to ensure product availability is accurately reflected in the app, reducing user frustration and improving conversion rates.

Users face login difficulties and server issues, impacting app usability. Enhance server infrastructure and optimize login processes to ensure a smooth and reliable user experience, reducing churn and increasing engagement.

Brand Selection

Users desire a greater selection of brands. Expand the brand portfolio to include more diverse and popular options, catering to a wider audience and increasing user satisfaction and engagement.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Data Loss on Update

Forced App Download

Price Discrepancies

Non-Existent Products

Brand Selection

Users desire a greater selection of brands. Expand the brand portfolio to include more diverse and popular options, catering to a wider audience and increasing user satisfaction and engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the app but whenever there’s an update I lose everything in my saved list.

App Store

They force you to download the app! Why can’t we just browse on website? Every time I tried to click into the product it asked me to download the app or sign in and I had to sign in on every single product and after signing in I had to search it all over again so yea it forces you to download the app which is a very unpleasant online shopping experience!

Google Play

This app constantly says that off-sale items are available when they’re not. Half of the clothing that appears in the app will lead you to a non-existent page when you try to purchase them.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

I love the app but whenever there’s an update I lose everything in my saved list.

Candice Wu

App Store

Kelly Williams

Google Play

This app constantly says that off-sale items are available when they’re not. Half of the clothing that appears in the app will lead you to a non-existent page when you try to purchase them.

Koray Okumus

Google Play

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User Experience Report

Lyst: Fashion Shopping

Top Insights This Week

Login Issues

Forced App Download

Price Discrepancies

Non-Existent Products

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts