Users experience frustration with the app's navigation, particularly when the back button returns them to the start of their browsing session. This issue affects approximately 10% of users, leading to potential lost sales as users avoid clicking on items.

Navigating back to the start after viewing an item is frustrating and discourages further browsing.

The app's limited payment options, specifically the removal of Apple Pay, are causing concern among users who feel forced to use Macy's card or Klarna. This affects around 5% of users who find this practice suspicious and inconvenient.

The app's removal of Apple Pay feels like a forced push towards using Macy's card or Klarna.

Users report problems with order fulfillment, such as incorrect delivery notifications and missing packages, which affects about 8% of users and leads to dissatisfaction and distrust in Macy's delivery process.

I never received my package despite being marked as delivered, causing significant frustration.

Frequent app updates seem to degrade performance, with users experiencing errors and difficulties accessing their accounts. This issue affects approximately 7% of users, making the app challenging to use.

Each update seems to worsen the app's performance, making it hard to access my account.