MapQuest GPS Navigation & Maps

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MapQuest GPS Navigation & Maps's key feedback

Ad Overload

Many users are frustrated with the excessive ads that hinder app usability, with approximately 20% of users mentioning this issue. Ads are intrusive and make navigation difficult, leading some to consider switching to other apps.

The app is almost unusable due to constant ads popping up.

Inaccurate Directions

Users report that the app sometimes provides inefficient or incorrect routes, affecting around 15% of users. This can lead to longer travel times and frustration, especially when the app suggests unnecessary detours.

The app often suggests longer routes with unnecessary turns.

Limited Public Transit Options

The lack of public transit options is a significant drawback for users in metropolitan areas, affecting about 10% of users. This limitation makes the app less useful for those who rely on public transportation.

The app doesn't support public transit, which is a major inconvenience for city dwellers.

Audio Navigation Issues

Some users experience problems with the audio navigation feature, such as low volume or Bluetooth connectivity issues, impacting approximately 5% of users. This makes the voice navigation feature less reliable.

The audio navigation is too quiet and won't connect to Bluetooth.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

MapQuest GPS Navigation & Maps

MapQuest receives mixed feedback, with users appreciating its historical accuracy and integrity in naming conventions, particularly regarding the Gulf of Mexico. However, many users criticize the app for excessive ads, inaccurate directions, and lack of public transit options, which detracts from its usability.

#2 RUNNER UP

Waze

Waze is praised for its community-driven features, such as real-time traffic updates and police alerts, which users find helpful for avoiding traffic and speed traps. However, some users report issues with app stability, route accuracy, and recent updates that have introduced bugs, affecting its reliability.

#3 Straggler

Google Maps

Google Maps is generally well-regarded for its comprehensive mapping and reliable navigation features. However, some users express frustration with recent updates that have led to inaccuracies in place names and deleted timeline data, as well as concerns about the app's user interface and responsiveness.

Nuggets

Major Highlights of the Week

Geopolitical Inaccuracy

Users are frustrated with the app's representation of geopolitical regions, particularly the omission of Palestine and the mislabeling of the Gulf of Mexico. This has led to dissatisfaction and subscription cancellations among users who value accurate geopolitical representation.

MapQuest only recognizes Zionist Israel, not one mention of Palestine at all.

Ad Overload

The app's excessive advertising is hindering usability, with users finding it difficult to navigate due to intrusive ads. This has resulted in users abandoning the app in favor of alternatives with less disruptive ad experiences.

I am unable to use as needed because it just bounces from ad to ad.

Public Transit Limitation

The lack of public transit options is a significant drawback for users in metropolitan areas who rely on these services. This limitation is causing users to seek alternative navigation apps that offer comprehensive transit options.

This isn’t friendly to people who live in a metropolitan area with public transit, as there are no options other than walk and drive.

Audio Navigation Issues

Users are experiencing issues with the app's audio navigation, including low volume and Bluetooth connectivity problems. These audio issues are diminishing the app's utility, leading users to switch to other navigation solutions.

No matter the settings or how volume is set, audio is too quiet to be valuable.

Route Inefficiency

The app sometimes suggests inefficient routes, causing unnecessary detours and longer travel times. This inefficiency is frustrating users who expect optimal routing from a navigation app.

The app has had me go out of the way to get to my destination, sometimes by several miles.

Location Accuracy Problems

There are significant issues with the app's location accuracy, with some users reporting incorrect home locations that affect critical services. This inaccuracy is leading to user dissatisfaction and potential safety concerns.

This is the only map app that marks my home as being in the middle of the road, half a mile away!

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Geopolitical Inaccuracy

Ad Overload

Public Transit Limitation

Audio Navigation Issues

Route Inefficiency

The app sometimes suggests inefficient routes, causing unnecessary detours and longer travel times. This inefficiency is frustrating users who expect optimal routing from a navigation app.

Location Accuracy Problems

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User Experience Report

MapQuest GPS Navigation & Maps

Top Insights This Week

Ad Overload

Inaccurate Directions

Limited Public Transit Options

Audio Navigation Issues

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Major Highlights of the Week

Major Highlights of the Week

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The quotes of the week

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