MatchesFashion

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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MatchesFashion

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of MatchesFashion's key feedback

1

Price Discrepancies

Several users report that advertised prices differ from actual purchase prices, leading to frustration and feelings of being misled. Approximately 5% of users seem to be affected by this issue.

The app advertises low prices, but when I try to buy, the cost is much higher.

2

Order and Refund Issues

Users frequently experience problems with order confirmations and refunds, with some orders being canceled without clear reasons and refunds taking a long time. This affects about 7% of users.

I ordered an item, but it was canceled without explanation, and my refund is delayed.

3

App Glitches and Crashes

Many users encounter app crashes and glitches, particularly when trying to view items or make purchases, which disrupts the shopping experience. This issue affects around 10% of users.

The app crashes every time I try to view an item, making it unusable.

4

Login and Verification Problems

A significant number of users face difficulties with logging in and constant verification requests, which hinders their ability to use the app effectively. Approximately 6% of users report this problem.

The app keeps asking me to verify I'm not a robot, preventing me from logging in.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

MatchesFashion
MatchesFashion receives mixed feedback. Users appreciate the great products and fast delivery, but there are complaints about app glitches, checkout issues, and poor customer service.

#2 RUNNER UP

SSENSE
SSENSE is praised for its wide selection of designer items and good sales, but users report issues with app performance, slow shipping, and poor customer service.

#3 Straggler

Farfetch
Farfetch is appreciated for its variety and fast shipping, but users criticize it for high prices, app glitches, and poor customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
MatchesFashion
#1 Users Choice
MatchesFashion receives mixed feedback. Users appreciate the great products and fast delivery, but there are complaints about app glitches, checkout issues, and poor customer service.
SSENSE
#2 Runner-up
SSENSE is praised for its wide selection of designer items and good sales, but users report issues with app performance, slow shipping, and poor customer service.
Farfetch
#3 Straggler
Farfetch is appreciated for its variety and fast shipping, but users criticize it for high prices, app glitches, and poor customer service.

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Nuggets

Major Highlights of the Week

Price Discrepancies 💸
Users are experiencing discrepancies between advertised and actual prices, leading to frustration and accusations of misleading practices. This issue undermines trust and could deter future purchases.
Advertised prices are low, but when purchasing, the price doubles, which feels deceptive.
Order Visibility Issues 👀
Customers report that their orders are not visible in the order history, causing confusion and concern about order status. This lack of transparency can lead to dissatisfaction and increased support inquiries.
I ordered items, but there's no email or order history showing my purchase.
App Connectivity Problems 📶
The app frequently reports connectivity issues despite users having a stable internet connection, preventing them from browsing or making purchases. This technical glitch severely impacts user experience and app reliability.
The app keeps saying I'm not connected to the internet, even though I am.
Checkout Failures 🛒
Users face persistent issues during checkout, including app crashes and inability to complete purchases, which disrupts the buying process. This problem can lead to abandoned carts and lost sales.
I can't check out; the app crashes or returns errors every time I try to buy something.
Login and Verification Errors 🔑
Frequent login issues and erroneous bot verifications prevent users from accessing their accounts, causing frustration and potential loss of customers. This security feature malfunction needs urgent attention to ensure seamless access.
The app thinks I'm a bot and won't let me log in, even after multiple verifications.
Filter and Search Limitations 🔍
The app's filtering and search functionalities are inadequate, often returning no results or incorrect categories, which hinders product discovery. Improving these features is crucial for enhancing user navigation and satisfaction.
Filters don't work; selecting a designer shows no results, making it hard to find items.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Price Discrepancies 💸
Users are experiencing discrepancies between advertised and actual prices, leading to frustration and accusations of misleading practices. This issue undermines trust and could deter future purchases.
Order Visibility Issues 👀
Customers report that their orders are not visible in the order history, causing confusion and concern about order status. This lack of transparency can lead to dissatisfaction and increased support inquiries.
App Connectivity Problems 📶
The app frequently reports connectivity issues despite users having a stable internet connection, preventing them from browsing or making purchases. This technical glitch severely impacts user experience and app reliability.
Checkout Failures 🛒
Users face persistent issues during checkout, including app crashes and inability to complete purchases, which disrupts the buying process. This problem can lead to abandoned carts and lost sales.
Login and Verification Errors 🔑
Frequent login issues and erroneous bot verifications prevent users from accessing their accounts, causing frustration and potential loss of customers. This security feature malfunction needs urgent attention to ensure seamless access.
Filter and Search Limitations 🔍
The app's filtering and search functionalities are inadequate, often returning no results or incorrect categories, which hinders product discovery. Improving these features is crucial for enhancing user navigation and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Lyst is an amazing app for anyone who loves to shop smart. It allows me to compare prices across multiple stores, helping me find the best deals on brands I love, like Timberland and Coach. The app’s interface is easy to navigate, and it gives you a wide range of options, whether you're looking for a specific item or just browsing.
purefilly
Week of April 9th, 2025
I love Lyst - they have a much bigger selection than SSENSE and FarFetch. But the only thing I CAN’T stand is that there is no dimensions/sizes listed for several of the items (especially bags). Please update product descriptions!
cindy1015!!!
Week of April 9th, 2025
Every time I click on anything the app crashes. Every single time, I can’t look at anything without it crashing and closing out the app.
dinggleberry13
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Lyst is an amazing app for anyone who loves to shop smart. It allows me to compare prices across multiple stores, helping me find the best deals on brands I love, like Timberland and Coach. The app’s interface is easy to navigate, and it gives you a wide range of options, whether you're looking for a specific item or just browsing.
Candice Wu
App Store
I love Lyst - they have a much bigger selection than SSENSE and FarFetch. But the only thing I CAN’T stand is that there is no dimensions/sizes listed for several of the items (especially bags). Please update product descriptions!
Kelly Williams
Google Play
Every time I click on anything the app crashes. Every single time, I can’t look at anything without it crashing and closing out the app.
Koray Okumus
Google Play

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