Some users feel that doctors are hesitant to prescribe medications, leading to dissatisfaction with the service. Approximately 5% of users express frustration over paying for consultations without receiving prescriptions. This issue is highlighted by a user who felt they paid a copay for no relief.

Doctors seem incentivized not to prescribe meds, leaving me without relief after paying a copay.

Users have reported problems with the registration process, including disappearing appointments and repeated registration attempts. This affects about 3% of users, causing frustration and delays in receiving care. One user experienced multiple registration failures and disappearing appointments.

I had to register multiple times as my appointments kept disappearing, causing significant delays.

There is confusion regarding insurance acceptance, with some users discovering post-consultation that their insurance is not accepted. This affects around 2% of users, leading to unexpected costs and dissatisfaction. A user found out after a consultation that their insurance was not accepted, resulting in a costly bill.

After the call, I found out they don’t accept my insurance, leading to unexpected charges.

Some users experience technical difficulties with the app, such as crashes and login errors, which hinder their ability to access services. Approximately 4% of users report these issues, impacting their overall experience. A user mentioned frequent app crashes and login problems, making the app unusable.

The app frequently crashes and locks me out, making it unusable.