MEGA

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of MEGA's key feedback

Data Loss Concerns

A significant number of users, approximately 10%, report losing access to their data without warning, leading to distrust in the app's reliability. This issue is exacerbated by unresponsive customer support, leaving users without recourse.

Mega deleted 820GB of my data without warning, and support won't respond.

App Crashes

Around 15% of users experience frequent app crashes, particularly when playing music or videos, which disrupts their usage and causes frustration. This issue persists despite updates and affects the app's reliability.

The app crashes after playing one song, making it unusable for music.

Transfer Quota Frustration

Approximately 12% of users are frustrated by the transfer quota limitations, which restrict their ability to download files efficiently. This often results in long wait times and interrupted downloads, impacting user satisfaction.

The transfer quota makes me wait hours to download files, which is very frustrating.

Intrusive Ads

About 8% of users are annoyed by the presence of ads and constant prompts to upgrade, which detracts from the user experience and is seen as a sign of the app's greediness.

Ads and upgrade prompts are intrusive and make the app feel greedy.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Dropbox

Dropbox receives mixed feedback, with users appreciating its file management capabilities and ease of use, but many are frustrated by the limited free storage and frequent prompts to upgrade. Some users report technical issues like app crashes and difficulties with file synchronization.

#2 RUNNER UP

Google Drive

Google Drive is praised for its seamless integration with other Google services and ease of access across devices. However, users often complain about upload issues and the app's tendency to get stuck, which can be frustrating for those relying on it for important file storage.

#3 Straggler

MEGA

MEGA is appreciated for its strong security features and generous free storage, but users express frustration with its transfer quota limitations and frequent app crashes. The app's performance issues and aggressive monetization strategies, such as ads and prompts to upgrade, are common points of criticism.

Nuggets

Major Highlights of the Week

Data Loss

A user reported losing 820GB of valuable data without warning, and support was unresponsive, raising concerns about data security and customer service reliability. This incident highlights a critical need for improved data protection measures and responsive customer support.

Mega deleted 820GB of my science data without warning, and support won't respond.

App Crashes

Several users experience frequent app crashes, particularly when playing music or videos, which disrupts the user experience and suggests stability issues in recent updates. Addressing these crashes is essential to maintain user satisfaction and app reliability.

The app crashes after playing one song, making it unusable for music.

Transfer Quota Frustration

Users are frustrated with the transfer quota limitations, which cause long wait times and disrupt downloads, especially for those not willing to pay for additional storage. This limitation negatively impacts user experience and could drive users to competitors.

The transfer quota makes me wait hours to download, which is very frustrating.

Sorting Feature Broken

The sorting feature is malfunctioning, with users unable to sort files as desired, which complicates file management and reduces app usability. Fixing this feature is crucial to enhance user experience and file organization.

The sort by feature is broken and defaults to sorting by name, which I don't want.

Users face difficulties with login and password recovery, especially when lacking the recovery key, leading to account access problems and dissatisfaction. Simplifying the password recovery process could improve user retention and satisfaction.

I can't reset my password without a key, and now I'm locked out of my account.

Intrusive Ads

The introduction of ads and frequent prompts to upgrade storage are seen as intrusive and diminish the user experience, leading to perceptions of the app becoming greedy. Reducing ad frequency and improving the upgrade prompt experience could enhance user satisfaction.

Ads and constant upgrade prompts are intrusive and make the app feel greedy.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Data Loss

App Crashes

Transfer Quota Frustration

Sorting Feature Broken

Intrusive Ads

Quotes of the week

Hear from some of the most impactful users to drive changes

Mega just deleted 820GB of science data of a renowned scientist without any warning. They won’t respond to support requests, making it untrustworthy. If you use them, have a 3-2-1 backup strategy because your data could be gone without warning.

BradStudio

Week of April 9th, 2025

For the love of God, please fix the sort by feature. Since the most recent update, sorting by favorites simply doesn’t work anymore, and sorting of any kind automatically makes folders be sorted by name, which is not how I want them sorted.

Gebcsk

Week of April 9th, 2025

I’ve been using this app for 4+ years and its audio file playing ability has always been terrible. Every update fixes one bug and introduces another, and Mega is abysmal if your Wi-Fi is even slightly less than perfect.

heavywhether

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

MEGA

Top Insights This Week

Data Loss Concerns

App Crashes

Transfer Quota Frustration

Intrusive Ads

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts