Wink: Video Enhancer & Editor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Wink: Video Enhancer & Editor

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Wink: Video Enhancer & Editor's key feedback

1

Upload Delays

Some users experience significant delays when uploading videos, which affects their overall satisfaction with the app. Approximately 5% of users have mentioned this issue in their reviews.

The app is great, but it takes too long to upload videos.

2

Editing Disruptions

A few users report that their edits do not save properly, causing frustration as the final video does not match their intended edits. This issue seems to affect around 3% of users.

Edits don't save correctly, and the final video doesn't match my changes.

3

Customer Service Issues

There are complaints about the lack of customer service, particularly regarding subscription charges and refund requests. This problem affects about 2% of users.

I was charged for a membership I didn't want, and customer service hasn't responded to my refund requests.

4

Subscription Model Concerns

Some users are unhappy with the app's subscription model, feeling misled about the costs and the necessity of a subscription for certain features. This concern is raised by approximately 4% of users.

I thought the app was free, but many features require a subscription.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Wink: Video Enhancer & Editor
Wink receives mixed feedback, with many users praising its ability to enhance video quality and its user-friendly interface, especially for new editors. However, some users criticize the app for its subscription model and occasional technical issues, such as lagging and disrupted edits.

#2 RUNNER UP

Picsart
Picsart is highly praised for its comprehensive editing tools and AI features, making it a favorite among photo enthusiasts. However, users express frustration over the frequent ads and the push towards paid subscriptions, which detracts from the overall user experience.

#3 Straggler

Remini
Remini is appreciated for its powerful photo enhancement capabilities, often described as a top choice for improving image quality. Despite this, users frequently complain about the excessive ads, which significantly hinder the app's usability.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Wink: Video Enhancer & Editor
#1 Users Choice
Wink receives mixed feedback, with many users praising its ability to enhance video quality and its user-friendly interface, especially for new editors. However, some users criticize the app for its subscription model and occasional technical issues, such as lagging and disrupted edits.
Picsart
#2 Runner-up
Picsart is highly praised for its comprehensive editing tools and AI features, making it a favorite among photo enthusiasts. However, users express frustration over the frequent ads and the push towards paid subscriptions, which detracts from the overall user experience.
Remini
#3 Straggler
Remini is appreciated for its powerful photo enhancement capabilities, often described as a top choice for improving image quality. Despite this, users frequently complain about the excessive ads, which significantly hinder the app's usability.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are being charged for subscriptions they did not intend to purchase, and there is a lack of responsive customer service to address refund requests. This issue is causing frustration and financial inconvenience for users.
I didn't want to get a membership but was charged $59.99, and my refund requests have been ignored.
Editing Disruptions
The app is failing to save edits correctly, causing shifts in the final video output that do not match the intended edits. This disrupts the user experience and undermines the app's reliability for video editing.
The edits I made didn't save properly, and when I saved the video, the edits shifted and no longer matched.
Performance Lag
The app experiences significant lag during video editing, making it difficult for users to edit their clips smoothly. This performance issue detracts from the app's usability and efficiency.
The app lags a lot and I can't make edits on my clips.
False Advertising
There is a perception of false advertising, as users feel misled about the app's free features versus paid subscriptions. This misalignment between user expectations and the app's offerings is causing dissatisfaction.
I thought this app was free, but it's pay to use, which is misleading.
4K Quality Concerns
The 4K quality restoration feature is perceived as ineffective, with users feeling that it merely adds brightness and AI effects without improving video quality. This diminishes the perceived value of the app's premium features.
The 4K quality restoration just adds brightness and AI, ruining the video.
Inappropriate Content
There are reports of inappropriate content within the app, which is concerning for users, especially those with children. This issue poses a risk to the app's reputation and user trust.
My child was called inappropriate names by the app, which is unacceptable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are being charged for subscriptions they did not intend to purchase, and there is a lack of responsive customer service to address refund requests. This issue is causing frustration and financial inconvenience for users.
Editing Disruptions
The app is failing to save edits correctly, causing shifts in the final video output that do not match the intended edits. This disrupts the user experience and undermines the app's reliability for video editing.
Performance Lag
The app experiences significant lag during video editing, making it difficult for users to edit their clips smoothly. This performance issue detracts from the app's usability and efficiency.
False Advertising
There is a perception of false advertising, as users feel misled about the app's free features versus paid subscriptions. This misalignment between user expectations and the app's offerings is causing dissatisfaction.
4K Quality Concerns
The 4K quality restoration feature is perceived as ineffective, with users feeling that it merely adds brightness and AI effects without improving video quality. This diminishes the perceived value of the app's premium features.
Inappropriate Content
There are reports of inappropriate content within the app, which is concerning for users, especially those with children. This issue poses a risk to the app's reputation and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

I loved this app so much at first. It was even better than CapCut, however it started disrupting the videos I was editing. It would not save the edits I made; When it did properly process my edits and I would save the video to my camera roll, the edits would shift and no longer matched the video.
Ggghhseeukj
Week of April 9th, 2025
The 4K quality restoration is legit useless I don’t want my videos or photos looking like AI it ruins it all. They just add brightness and AI and call it '4K quality'.
Brayden Barnes M
Week of April 9th, 2025
I got Wink just to use its upscale feature and I must admit it is amazing! MUST TRYYY
Chivaton17
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I loved this app so much at first. It was even better than CapCut, however it started disrupting the videos I was editing. It would not save the edits I made; When it did properly process my edits and I would save the video to my camera roll, the edits would shift and no longer matched the video.
Candice Wu
App Store
The 4K quality restoration is legit useless I don’t want my videos or photos looking like AI it ruins it all. They just add brightness and AI and call it '4K quality'.
Kelly Williams
Google Play
I got Wink just to use its upscale feature and I must admit it is amazing! MUST TRYYY
Koray Okumus
Google Play

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