A significant number of users, approximately 30%, report that the app frequently crashes or fails to load, leaving them unable to use their glasses effectively. This issue often results in a grey screen or endless loading circles, causing frustration and rendering the app unusable.

The app just shows a grey screen with a loading circle and doesn't open.

Around 25% of users experience difficulties with connecting their glasses to the app, including issues with Bluetooth pairing and maintaining a stable connection. This problem severely impacts the usability of the glasses and the app's features.

I can't get my glasses to pair with the app, and it's causing a lot of stress.

Approximately 15% of users express dissatisfaction with the lack of Mandarin Chinese support, which limits the product's accessibility in major markets. Users are urging for the inclusion of Mandarin to enhance the app's global appeal.

The absence of Mandarin support limits the accessibility of the glasses in Chinese-speaking markets.

About 20% of users are frustrated by the absence of promised features and updates, such as live translation and new app integrations. This discrepancy between advertised capabilities and actual functionality leads to disappointment.

The app doesn't have the live translation feature that was advertised, which is very disappointing.