Many users experience difficulties with the QR code system, which often requires multiple attempts to work, causing frustration and inefficiency. Approximately 20% of users report this issue, highlighting the need for a more reliable payment method. Example: 'I have to scan the QR code multiple times to get it to work, and it never works on the first try.'

I have to scan the QR code multiple times to get it to work, and it never works on the first try.

Users frequently report being charged incorrectly, either due to unrecognized validations or unexpected fees, leading to distrust in the app's billing system. This issue affects about 15% of users, who find it challenging to resolve these discrepancies with customer service. Example: 'I keep getting charged even though I have free validation, and it's difficult to get anyone to address it.'

I keep getting charged even though I have free validation, and it's difficult to get anyone to address it.

A significant number of users express dissatisfaction with the customer service, citing unresponsiveness and lack of effective solutions to their problems. Around 10% of users mention this as a major pain point, which exacerbates their issues with the app. Example: 'It's impossible to get a hold of anyone via phone or chat, and email response times are terrible.'

It's impossible to get a hold of anyone via phone or chat, and email response times are terrible.

There is a lack of transparency regarding service fees, with users feeling misled by advertised prices that do not include additional charges. This affects approximately 8% of users, who are frustrated by unexpected costs. Example: 'The price advertised was a little over $10, but I was charged $15, which feels deceptive.'

The price advertised was a little over $10, but I was charged $15, which feels deceptive.