Mindbody: Fitness & Wellness

User Experience Report

Week of April 9th, 2025

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Mindbody: Fitness & Wellness

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Mindbody: Fitness & Wellness's key feedback

1

Frequent Crashes

A significant number of users experience frequent app crashes, requiring them to delete and reinstall the app to use it. This issue affects approximately 20% of users, leading to frustration and inconvenience.

The app crashes regularly, forcing me to uninstall and reinstall it every time I want to log in.

2

Intrusive Advertisements

Many users are frustrated by the constant pop-up ads after booking classes, which disrupt the user experience and cannot be turned off. This issue affects around 25% of users, who find the ads intrusive and unnecessary.

Every time I book a class, I'm bombarded with ads that have nothing to do with my interests.

3

Unreliable Updates

Recent updates have introduced glitches and bugs, such as color changes that confuse users about their booking status and issues with app stability. Approximately 15% of users report these problems, which degrade the app's usability.

The latest update made it hard to tell if I'm in a class or on a waitlist due to color changes.

4

Poor Integration

Users report issues with integration features, such as calendar syncing and fitness tracker connectivity, which often fail or require repeated setup. This affects about 10% of users, who find these features unreliable.

FitBit integration never works properly and disconnects with every app update.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ClassPass
ClassPass receives mixed feedback, with users appreciating the variety of classes and flexibility it offers. However, many users express frustration over hidden fees, difficulty in canceling subscriptions, and poor customer service.

#2 RUNNER UP

Mindbody: Fitness & Wellness
Mindbody: Fitness & Wellness users appreciate the app's variety and ease of booking classes, but many are frustrated with frequent crashes, intrusive ads, and unreliable updates. The app's performance issues and lack of customer support are common complaints.

#3 Straggler

WellnessLiving
WellnessLiving is praised for its user-friendly interface and comprehensive features, but users often encounter technical issues such as app crashes and login problems. The lack of effective customer support and difficulty in managing personal data are also noted concerns.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ClassPass
#1 Users Choice
ClassPass receives mixed feedback, with users appreciating the variety of classes and flexibility it offers. However, many users express frustration over hidden fees, difficulty in canceling subscriptions, and poor customer service.
Mindbody: Fitness & Wellness
#2 Runner-up
Mindbody: Fitness & Wellness users appreciate the app's variety and ease of booking classes, but many are frustrated with frequent crashes, intrusive ads, and unreliable updates. The app's performance issues and lack of customer support are common complaints.
WellnessLiving
#3 Straggler
WellnessLiving is praised for its user-friendly interface and comprehensive features, but users often encounter technical issues such as app crashes and login problems. The lack of effective customer support and difficulty in managing personal data are also noted concerns.

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Nuggets

Major Highlights of the Week

Frequent Crashes
The app frequently crashes, requiring users to delete and reinstall it to function properly, which disrupts the user experience and reliability. This instability is particularly frustrating for users who rely on the app for scheduling and booking classes.
I keep deleting and redownloading the app because it quits out after working for a week.
Intrusive Ads
Users are frustrated by the frequent and intrusive ads that appear after booking classes, which detract from the user experience and are seen as irrelevant and spammy. This has led some users to consider alternative platforms that do not have such interruptions.
Every time you book a class, you get an ad for some stupid thing that has nothing to do with what I’m trying to do.
Unreliable Updates
Recent updates have introduced glitches and usability issues, such as color changes that confuse users about their booking status and frequent app crashes. These updates have negatively impacted the app's functionality and user satisfaction.
The app was fine before the recent update/color change. Now it’s so glitchy and won’t load and completely shuts down.
Data Integration Issues
The app fails to integrate with other platforms like Apple Health and FitBit, causing inconvenience for users who want to track their fitness data seamlessly. This lack of integration diminishes the app's value proposition for tech-savvy users.
FitBit integration never works properly and it always unpairs off with every update from this app.
Inadequate Support
Users find the support system unhelpful, with no effective way to report technical issues other than through app reviews. This lack of direct support channels exacerbates user frustration when encountering app problems.
The support site is unhelpful and the only recourse is to delete the application and reinstall it.
Unwanted Promotions
The app frequently pushes promotional deals and marketing offers that users find irrelevant and annoying, detracting from the core functionality of booking classes. This has led to dissatisfaction and a desire for an ad-free experience.
I don’t want to get marketing offers from other gyms that aren’t even in my area.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frequent Crashes
The app frequently crashes, requiring users to delete and reinstall it to function properly, which disrupts the user experience and reliability. This instability is particularly frustrating for users who rely on the app for scheduling and booking classes.
Intrusive Ads
Users are frustrated by the frequent and intrusive ads that appear after booking classes, which detract from the user experience and are seen as irrelevant and spammy. This has led some users to consider alternative platforms that do not have such interruptions.
Unreliable Updates
Recent updates have introduced glitches and usability issues, such as color changes that confuse users about their booking status and frequent app crashes. These updates have negatively impacted the app's functionality and user satisfaction.
Data Integration Issues
The app fails to integrate with other platforms like Apple Health and FitBit, causing inconvenience for users who want to track their fitness data seamlessly. This lack of integration diminishes the app's value proposition for tech-savvy users.
Inadequate Support
Users find the support system unhelpful, with no effective way to report technical issues other than through app reviews. This lack of direct support channels exacerbates user frustration when encountering app problems.
Unwanted Promotions
The app frequently pushes promotional deals and marketing offers that users find irrelevant and annoying, detracting from the core functionality of booking classes. This has led to dissatisfaction and a desire for an ad-free experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient for finding nearby workouts, but it's unreliable. It glitches and becomes unusable when trying to make cancellations, causing missed deadlines and lost credits.
Zoe_XC
Week of April 9th, 2025
The app crashes regularly and is full of bugs, making it unreliable. I've considered developing a competing app because it wouldn't take much to compete with MindBody.
Janmlad
Week of April 9th, 2025
The new ads are annoying, and I have to add to the calendar twice. The app's recent updates have made it less user-friendly.
ifmcp
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is convenient for finding nearby workouts, but it's unreliable. It glitches and becomes unusable when trying to make cancellations, causing missed deadlines and lost credits.
Candice Wu
App Store
The app crashes regularly and is full of bugs, making it unreliable. I've considered developing a competing app because it wouldn't take much to compete with MindBody.
Kelly Williams
Google Play
The new ads are annoying, and I have to add to the calendar twice. The app's recent updates have made it less user-friendly.
Koray Okumus
Google Play

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