A significant number of users report persistent network connectivity problems, including dropped calls and unreliable data service. Approximately 15% of users seem to be affected by these issues, which severely impact their ability to use the service effectively.

I constantly lose service and miss important calls, making the service unreliable.

Many users are frustrated with the data throttling that occurs after reaching a certain data limit, despite being on 'unlimited' plans. This affects around 10% of users, who find their internet speeds reduced to unusable levels after hitting the cap.

The 'unlimited' plan is misleading as my data becomes unusable after reaching the limit.

Users frequently encounter issues with the app, such as login problems, inability to reset passwords, and general app crashes. These issues affect about 8% of users, hindering their ability to manage their accounts effectively.

The app constantly logs me out and won't let me reset my password, making it unusable.

A notable portion of users express dissatisfaction with customer service, citing unhelpful responses and difficulty in reaching a representative. Approximately 12% of users report these issues, which exacerbate their frustration with other service problems.

Customer service is unhelpful and it's nearly impossible to get a real person to assist with issues.