A significant number of users, approximately 10%, report difficulties in sending or receiving group texts, particularly with Android devices. This issue has led some users to consider switching back to their previous carriers due to the lack of resolution from customer support.

I can't send or receive group texts with Android users, and support hasn't been helpful.

Around 8% of users are frustrated with the app's inability to display data usage for family members, a feature that has been missing for several app updates. This lack of visibility is causing inconvenience for those managing family plans.

I can't see my family's data usage anymore, which is frustrating.

Approximately 7% of users experience persistent network connection issues, including difficulties in making calls and accessing the internet, even when connected to towers. These issues are causing significant dissatisfaction among affected users.

I keep losing network connection and can't make calls, even after resetting.

About 5% of users are confused by the recent changes in the app regarding plan renewal information, such as the removal of the 'days remaining' feature. This has led to frustration as users now have to calculate remaining days manually.

I miss the 'days remaining' feature; now I have to calculate it myself.