Many users experience significant delays in receiving their orders, with some waiting over a month. Approximately 30% of users report issues with shipping times, affecting their overall satisfaction with the service.

I waited over a month for a sweater and shirt, and I got a bathing suit instead.

Customers face challenges with refunds and exchanges, particularly with items like swimsuits, where policies are unclear or not honored. Around 20% of users express frustration with the refund process, feeling misled by the company's policies.

I tried to return swimsuits that didn't fit, but they denied my refund, claiming swimsuits are non-returnable.

Users report being able to purchase items that are later revealed to be out of stock, leading to partial refunds and dissatisfaction. This issue affects about 15% of users, causing trust issues with the app's inventory management.

I ordered an item that was supposedly in stock, only to be told later it wasn't, and received a partial refund.

The app's tracking system is flawed, with incorrect tracking numbers and poor customer service responses, leaving users frustrated. Approximately 25% of users mention difficulties with tracking their orders and receiving adequate support.

The tracking number was incorrect, and customer service only offered me 200 Zaful points for the inconvenience.