monday.com - Work Management

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of monday.com - Work Management's key feedback

Subscription Confusion

Many users are frustrated with the lack of clarity regarding the subscription model, with some feeling misled about the free trial and subsequent charges. Approximately 15% of users express dissatisfaction with the subscription process and the difficulty in managing or canceling it. "I was surprised by the subscription charges after the trial, and canceling it was a hassle."

I was surprised by the subscription charges after the trial, and canceling it was a hassle.

Mobile App Limitations

Users report significant limitations when using the mobile app, such as missing features and functionality compared to the desktop version. Around 20% of users mention issues with accessing full features on mobile, leading to a frustrating experience. "The mobile app lacks many features available on the desktop, making it hard to manage tasks on the go."

The mobile app lacks many features available on the desktop, making it hard to manage tasks on the go.

Notification Issues

Some users experience problems with notifications not working properly, which affects their ability to stay updated on tasks. Approximately 10% of users have mentioned issues with notifications being unreliable or broken. "Notifications don't work consistently, making it hard to keep track of updates."

Notifications don't work consistently, making it hard to keep track of updates.

User Access Problems

There are complaints about difficulties in accessing accounts, such as issues with login credentials and team member invitations. About 12% of users face challenges with logging in or joining boards, which disrupts their workflow. "I can't log in with my Google account, and team invites don't work, causing access issues."

I can't log in with my Google account, and team invites don't work, causing access issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Asana

Asana receives high praise for its intuitive design and functionality, with users appreciating its impact on productivity and organization. However, some users report issues with the mobile app's performance and lack of offline support.

#2 RUNNER UP

monday.com - Work Management

Monday.com is lauded for its comprehensive features and ease of use, making it a favorite for team collaboration and project management. Despite its strengths, users express frustration with technical glitches and limitations in the mobile app.

#3 Straggler

Trello

Trello is favored for its simplicity and effectiveness in task management, with users enjoying its visual approach and ease of use. However, some users find the app's offline functionality lacking and desire more advanced features.

Nuggets

Major Highlights of the Week

Keyboard Obstruction

The keyboard obstructs the text box during replies, preventing users from seeing what they type, and messages fail to send despite confirmation. This issue persists even after reinstalling the app on different devices.

Attempting to send a reply is impossible as the keyboard covers the text box, and messages don't actually send.

Subscription Confusion

Users find the subscription model deceptive, as the app does not clearly indicate it is a subscription service, and mobile devices cannot be used to manage subscription plans. This lack of transparency leads to user frustration and app deletion.

The app doesn't clearly state it's a subscription service, and managing plans requires a desktop, which feels deceptive.

Google Login Issues

The app does not support Google account logins, forcing users to create new passwords, which complicates team collaboration and access. This results in users being unable to log into teams they have created.

Users can't log in with Google accounts, leading to access issues and unnecessary password creation.

Notification Failures

Notifications are unreliable and occasionally fail, making the app seem like a glorified spreadsheet rather than a robust project management tool. This inconsistency diminishes the app's perceived value.

Notifications break often, making the app feel like a glorified Excel sheet.

Cancellation Difficulties

Users experience significant challenges when attempting to cancel subscriptions, with the help function timing out and failing to process requests. This leads to frustration and a negative perception of the app's customer service.

Canceling a subscription is nearly impossible due to help function failures and timeouts.

Data Loss and Reliability

Users report sudden data loss, including notes, jobs, and pictures, which undermines trust in the app's reliability. Attempts to resolve the issue are met with expired verification codes, prompting users to seek alternative solutions.

All data was wiped unexpectedly, and verification codes to resolve the issue were expired, leading to a loss of trust.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Keyboard Obstruction

Subscription Confusion

Google Login Issues

Notification Failures

Cancellation Difficulties

Data Loss and Reliability

Quotes of the week

Hear from some of the most impactful users to drive changes

Monday.com is an amazing app. It allows me to keep up in real time, add pictures, and stay on task. It also allows upper management to log in and see the progress. Thank you!

Rutherford Glen

Week of April 9th, 2025

I love this app and it has really improved my daily productivity, but there are a few frustrating things I’d love to see changed. I archive items often to reduce clutter, but it would be great to set automations from the app to automatically archive when marked 'done'.

Phoenixthefawkes792

Week of April 9th, 2025

Monday allows our team to keep up with projects, proposals, deadlines, and who is doing what! An excellent business tool.

AK QueenFisher

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Monday.com is an amazing app. It allows me to keep up in real time, add pictures, and stay on task. It also allows upper management to log in and see the progress. Thank you!

Candice Wu

App Store

Kelly Williams

Google Play

Monday allows our team to keep up with projects, proposals, deadlines, and who is doing what! An excellent business tool.

Koray Okumus

Google Play

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User Experience Report

monday.com - Work Management

Top Insights This Week

Subscription Confusion

Mobile App Limitations

Notification Issues

User Access Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts