MoneyLion

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MoneyLion's key feedback

Login Issues

A significant number of users, approximately 10%, report being unexpectedly logged out of the app and facing difficulties logging back in, often encountering timeout errors that prevent account access.

I loved this app but I keep getting logged out and can't log back in due to timeout errors.

Customer Service Frustrations

Around 15% of users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly when dealing with financial discrepancies or app malfunctions.

Customer service was no help when I didn't receive my funds, and they kept repeating the same messages without resolving my issue.

Identity Verification Problems

Approximately 12% of users experience issues with identity verification, preventing them from accessing certain features or withdrawing funds, despite providing correct information.

I can't open a Roar Money account because the app can't verify my identity, even though my information is correct.

Unfulfilled Rewards

About 8% of users report not receiving promised rewards from games or promotions, leading to frustration and a perception of the app as unreliable or misleading.

I completed a rewards section for over $300, but after months, I still haven't received it, and customer service hasn't helped.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Chime

Chime receives overwhelmingly positive feedback for its user-friendly interface, lack of fees, and features like early direct deposit and Spot Me. Users appreciate its reliability and customer service, although some have faced issues with account management and customer support.

#2 RUNNER UP

MoneyLion

MoneyLion garners mixed reviews, with many users praising its diverse financial services, including cash advances and credit building, as well as its engaging app features like games. However, some users criticize its navigation, perceived predatory practices, and customer service.

#3 Straggler

Earnin

Earnin is highly praised for its low fees and ease of use, providing a reliable service for cash advances between paychecks. Users appreciate its quick setup and helpful customer service, though some express concerns about account verification processes.

Nuggets

Major Highlights of the Week

Users experience persistent login timeouts, preventing access to their accounts. This issue disrupts user engagement and trust in the app's reliability.

I loved this app but I keep getting logged out and can't access my account due to timeouts.

Turbo Service Delays

The Turbo service, which promises expedited cash advances, fails to deliver funds promptly, causing frustration. This undermines the service's value proposition and user satisfaction.

I paid for Turbo service but didn't receive my funds instantly, and support was unhelpful.

Identity Verification Failures

The app's identity verification process is flawed, preventing users from accessing services and rewards. This issue raises concerns about the app's security and user onboarding process.

I can't open an account because the app can't verify my identity, despite providing correct information.

Unclaimed Rewards

Users report not receiving rewards from games, despite meeting requirements, leading to dissatisfaction. This issue questions the app's credibility and reward system transparency.

I completed a rewards section but haven't received my $300 in rewards after months.

Account Closure Without Notice

Accounts are being locked and closed without prior notice, leaving users unable to access their funds. This practice damages user trust and raises concerns about account security.

MoneyLion locked my account and took my money without notice, and support is unresponsive.

Data Privacy Concerns

Users express concerns about data privacy, suspecting the app of misusing personal information. This perception can deter potential users and harm the app's reputation.

All they care about is snatching your data; the app is trash.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users experience persistent login timeouts, preventing access to their accounts. This issue disrupts user engagement and trust in the app's reliability.

Turbo Service Delays

The Turbo service, which promises expedited cash advances, fails to deliver funds promptly, causing frustration. This undermines the service's value proposition and user satisfaction.

Identity Verification Failures

The app's identity verification process is flawed, preventing users from accessing services and rewards. This issue raises concerns about the app's security and user onboarding process.

Unclaimed Rewards

Users report not receiving rewards from games, despite meeting requirements, leading to dissatisfaction. This issue questions the app's credibility and reward system transparency.

Account Closure Without Notice

Accounts are being locked and closed without prior notice, leaving users unable to access their funds. This practice damages user trust and raises concerns about account security.

Data Privacy Concerns

Users express concerns about data privacy, suspecting the app of misusing personal information. This perception can deter potential users and harm the app's reputation.

Quotes of the week

Hear from some of the most impactful users to drive changes

I loved this app and all the features but for some reason I have been logged out and I try logging back in and the app keeps saying timed out and won’t allow me to open my account.

DrewCoin

Week of April 9th, 2025

I requested a small advance on my paycheck using their Turbo service, but the funds were never deposited into my account. Customer service was unhelpful and the process was frustrating.

Ted-Dugg

Week of April 9th, 2025

I downloaded this app for the play and earn games, but I can't withdraw the money I earned because it 'cannot verify my identity'. Customer service was no help.

LynRW1022

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I loved this app and all the features but for some reason I have been logged out and I try logging back in and the app keeps saying timed out and won’t allow me to open my account.

Candice Wu

App Store

I requested a small advance on my paycheck using their Turbo service, but the funds were never deposited into my account. Customer service was unhelpful and the process was frustrating.

Kelly Williams

Google Play

I downloaded this app for the play and earn games, but I can't withdraw the money I earned because it 'cannot verify my identity'. Customer service was no help.

Koray Okumus

Google Play

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User Experience Report

MoneyLion

Top Insights This Week

Login Issues

Customer Service Frustrations

Identity Verification Problems

Unfulfilled Rewards

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts