A significant number of users report their accounts being frozen without clear reasons, causing distress and financial inconvenience. Approximately 15% of users seem to be affected by this issue, leading to frustration due to lack of access to their funds and inadequate communication from customer service.

Monzo froze my account without explanation, leaving me unable to access my money for weeks.

Many users express dissatisfaction with Monzo's customer service, citing slow response times and unhelpful interactions. This issue affects around 20% of users, who find it difficult to resolve issues promptly due to limited communication channels and delayed responses.

Customer service is unresponsive, taking days to reply to urgent issues.

Users frequently encounter problems when trying to open accounts, with the app often failing to process applications without providing clear reasons. This affects about 10% of users, who are left frustrated by the lack of transparency and support during the account setup process.

I tried multiple times to open an account, but the app keeps rejecting me without explanation.

Some users are dissatisfied with the referral program, reporting issues with receiving promised bonuses. Approximately 5% of users have experienced problems with the referral system, feeling misled by the promotional offers.

I referred friends but never received the promised bonus, and customer service didn't help.