Moovit: Transit Map & Tracker

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Moovit: Transit Map & Tracker

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Moovit: Transit Map & Tracker's key feedback

1

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which disrupt the app's usability and make it difficult to navigate. Approximately 30% of users report that ads pop up at inconvenient times, hindering their ability to use the app effectively. "The ads come at the worst times making you late."

The ads come at the worst times making you late.

2

Inaccurate Timings

Users frequently encounter issues with the app's timing predictions for buses and trains, leading to missed connections and delays. Around 20% of users have experienced inaccurate arrival times, causing them to be late or seek alternative transportation. "The app never gives me the actual time the bus arrives, it just guesses."

The app never gives me the actual time the bus arrives, it just guesses.

3

Subscription Issues

Some users are dissatisfied with the app's subscription model, feeling that essential features are locked behind a paywall and that ads persist even after subscribing. Approximately 10% of users express frustration over paying for features that should be standard. "Auto renewal of my subscription for another year but ads keep showing in the app."

Auto renewal of my subscription for another year but ads keep showing in the app.

4

Battery Drain

A few users have reported that the app significantly drains their device's battery, making it impractical for extended use. About 5% of users have noted that the app's battery consumption is excessive, impacting their device's performance. "No good app, won’t turn off battery drainer in two hours saps all you have left on juice."

No good app, won’t turn off battery drainer in two hours saps all you have left on juice.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Citymapper
Citymapper is highly praised for its user-friendly interface and accurate transit information, especially in major cities like London and New York. Users appreciate its comprehensive features, including real-time updates and integration with various transport modes, making it a reliable choice for urban navigation.

#2 RUNNER UP

Moovit: Transit Map & Tracker
Moovit receives mixed feedback; while many users commend its ease of use and accurate transit information, others criticize the app for excessive ads and occasional inaccuracies in bus arrival times. Despite these issues, it remains a popular choice for its comprehensive transit coverage and features like real-time alerts and offline maps.

#3 Straggler

Google Maps
Google Maps is generally well-regarded for its extensive global coverage and reliable navigation features. However, some users express frustration with recent updates that have introduced inaccuracies in location names and route suggestions, leading to a decline in trust for certain geographic areas.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Citymapper
#1 Users Choice
Citymapper is highly praised for its user-friendly interface and accurate transit information, especially in major cities like London and New York. Users appreciate its comprehensive features, including real-time updates and integration with various transport modes, making it a reliable choice for urban navigation.
Moovit: Transit Map & Tracker
#2 Runner-up
Moovit receives mixed feedback; while many users commend its ease of use and accurate transit information, others criticize the app for excessive ads and occasional inaccuracies in bus arrival times. Despite these issues, it remains a popular choice for its comprehensive transit coverage and features like real-time alerts and offline maps.
Google Maps
#3 Straggler
Google Maps is generally well-regarded for its extensive global coverage and reliable navigation features. However, some users express frustration with recent updates that have introduced inaccuracies in location names and route suggestions, leading to a decline in trust for certain geographic areas.

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Nuggets

Major Highlights of the Week

Intrusive Ads
Excessive and poorly-timed ads disrupt the user experience, making the app difficult to use and causing delays. Users are frustrated by the small 'close ad' buttons that lead to accidental clicks.
The ads pop up so often that I can't use the app on-the-go without being interrupted.
Inaccurate Timings
The app frequently provides incorrect bus and train arrival times, leading to missed connections and unreliable planning. Users have reported being late to work or needing to find alternative transportation.
The app never gives me the actual time the bus arrives, causing me to wait unnecessarily.
Battery Drain
The app significantly drains battery life, even when not actively in use, which frustrates users who rely on it for extended periods. This issue persists despite user feedback to developers.
The app drains my battery in two hours, and the developers haven't addressed this issue.
Subscription Issues
Users experience auto-renewal of subscriptions without clear communication, and ads continue to appear even after upgrading to a paid version. This undermines trust and satisfaction with the premium service.
My subscription renewed automatically, but ads still show up in the app.
Navigation Challenges
The app's navigation is unintuitive, with accidental swipes causing users to lose their place and return to the main screen. This disrupts the user journey and complicates route planning.
Driver Interactions
Negative interactions with bus drivers, such as rude behavior and poor communication, impact the overall transit experience. Users feel disrespected and unsupported during their commutes.
The bus driver always has a bad attitude and makes me feel unwelcome.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Intrusive Ads
Excessive and poorly-timed ads disrupt the user experience, making the app difficult to use and causing delays. Users are frustrated by the small 'close ad' buttons that lead to accidental clicks.
Inaccurate Timings
The app frequently provides incorrect bus and train arrival times, leading to missed connections and unreliable planning. Users have reported being late to work or needing to find alternative transportation.
Battery Drain
The app significantly drains battery life, even when not actively in use, which frustrates users who rely on it for extended periods. This issue persists despite user feedback to developers.
Subscription Issues
Users experience auto-renewal of subscriptions without clear communication, and ads continue to appear even after upgrading to a paid version. This undermines trust and satisfaction with the premium service.
Navigation Challenges
The app's navigation is unintuitive, with accidental swipes causing users to lose their place and return to the main screen. This disrupts the user journey and complicates route planning.
Driver Interactions
Negative interactions with bus drivers, such as rude behavior and poor communication, impact the overall transit experience. Users feel disrespected and unsupported during their commutes.

Quotes of the week

Hear from some of the most impactful users to drive changes

Moovit has been a great helper in my daily life, from finding the best routes to paying and tracking where to get off.
Brubi1223
Week of April 9th, 2025
The free version is almost unusable due to the flood of ads, and the 'close ad' button is so small that it often opens the ad instead.
Globalcitizen85
Week of April 9th, 2025
Moovit used to be a great app, but now there are too many ads and the timings are often inaccurate, making it unreliable.
soprobro2
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Moovit has been a great helper in my daily life, from finding the best routes to paying and tracking where to get off.
Candice Wu
App Store
The free version is almost unusable due to the flood of ads, and the 'close ad' button is so small that it often opens the ad instead.
Kelly Williams
Google Play
Moovit used to be a great app, but now there are too many ads and the timings are often inaccurate, making it unreliable.
Koray Okumus
Google Play

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