Myntra – Fashion & Lifestyle

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Myntra – Fashion & Lifestyle's key feedback

Order Errors

Users are experiencing significant issues when placing orders, with errors causing delays and frustration. Addressing these errors could improve user satisfaction and reduce cart abandonment.

PIN Code Issue

Users are experiencing significant issues when placing orders, with errors causing delays and frustration. Addressing these errors could improve user satisfaction and reduce cart abandonment.

Frequent Timeouts

The app and site frequently time out, disrupting user experience and causing dissatisfaction. Improving server stability could enhance user retention and satisfaction.

Points Balance Display

Users are requesting better support for iPad devices. Expanding compatibility could attract more users and improve overall user experience.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Amazon

Amazon has a significant amount of negative feedback, particularly from Canadian users who are dissatisfied with its political affiliations and customer service. However, some users appreciate the convenience and variety of products available.

#2 RUNNER UP

Flipkart

Flipkart faces criticism for poor customer service, delivery issues, and product quality concerns, although some users appreciate the variety and value offered.

#3 Straggler

Ajio

Ajio receives mixed feedback, with users appreciating its trendy fashion collections and competitive pricing. However, some users report issues with delayed deliveries and customer service responsiveness.

Nuggets

Major Highlights of the Week

Order Errors

Improve the order placement process by addressing the frequent errors users encounter. Conduct a thorough review of the order workflow to identify and fix bugs causing delays and failures. Enhance the error messaging system to provide clear guidance to users when issues arise. Prioritize this to reduce user frustration and improve conversion rates.

PIN Code Issue

Resolve the PIN code validation issue during checkout to ensure users can complete their purchases. Implement a robust system to verify delivery eligibility before users add items to their cart. Enhance the user interface to allow seamless PIN code changes without errors. This will enhance user satisfaction and reduce cart abandonment.

Frequent Timeouts

Address the frequent app and site timeouts to improve user experience. Optimize server performance and conduct load testing to ensure the app can handle high traffic without crashing. Implement a more responsive customer support system to provide effective solutions beyond clearing browser history. This will enhance reliability and user trust.

Points Balance Display

Fix the issue with the app not reflecting the points balance accurately. Ensure real-time synchronization between the app and the backend system to display correct loyalty points. Enhance the user interface to provide clear visibility of points balance and transaction history. This will improve user engagement and loyalty.

Customer Support Response

Enhance the customer support response by providing more comprehensive solutions to user issues. Train support staff to offer detailed troubleshooting steps beyond basic browser fixes. Implement a feedback loop to continuously improve support based on user interactions. This will increase user satisfaction and trust in the support system.

iPad Support

Develop and release an iPad-compatible version of the app to expand device compatibility. Ensure the app is optimized for larger screens and provides a seamless user experience on iPads. This will attract a broader user base and improve accessibility for existing users.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Order Errors

PIN Code Issue

Frequent Timeouts

Points Balance Display

Customer Support Response

iPad Support

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently times out and doesn't show my points balance, and customer service only suggests clearing browser history or using incognito mode. Very disappointing!

App Store

I added items to my cart and entered my PIN code, but during checkout, it said delivery isn't available for my area. Changing the PIN code gives an error. Why is the app live if we can't place orders?

Google Play

It took me an hour to place an order due to numerous errors. Extremely frustrating experience!

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently times out and doesn't show my points balance, and customer service only suggests clearing browser history or using incognito mode. Very disappointing!

Candice Wu

App Store

Kelly Williams

Google Play

It took me an hour to place an order due to numerous errors. Extremely frustrating experience!

Koray Okumus

Google Play

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User Experience Report

Myntra – Fashion & Lifestyle

Top Insights This Week

Order Errors

PIN Code Issue

Frequent Timeouts

Points Balance Display

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts