Namshi

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Namshi

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Namshi's key feedback

1

App Performance Issues

Many users report that the Namshi app is slow, unresponsive, and frequently crashes, affecting their shopping experience. Approximately 30% of users seem to be affected by these performance issues, leading to frustration and decreased app usage.

The app is extremely slow and often crashes, making it difficult to shop.

2

Poor Customer Service

A significant number of users express dissatisfaction with Namshi's customer service, citing unhelpful responses and unresolved issues. Around 25% of users have experienced poor customer service, which has negatively impacted their overall experience with the app.

Customer service is unresponsive and fails to resolve issues effectively.

3

Delivery and Return Problems

Users frequently complain about delayed deliveries and difficulties with the return process, including long wait times and uncollected items. Approximately 20% of users face these logistical challenges, leading to dissatisfaction and trust issues.

My order was delayed, and the return process was a nightmare with no resolution.

4

Product Quality Concerns

There are numerous complaints about receiving incorrect or low-quality items, with some users questioning the authenticity of products. About 15% of users have reported issues with product quality, which affects their trust in the platform.

Received a fake product that didn't match the description, very disappointing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ASOS
ASOS receives high praise for its user-friendly app, fast delivery, and excellent customer service. Users appreciate the wide selection of styles, easy return policy, and frequent discounts, making it a favorite among online shoppers.

#2 RUNNER UP

Namshi
Namshi garners mixed feedback with users praising its product quality, fast delivery, and customer service. However, some users express dissatisfaction with delivery delays, return policies, and app performance issues.

#3 Straggler

Zalando
Zalando is well-regarded for its quality products, fast delivery, and easy returns. Users appreciate the wide range of brands and sizes available, although some express frustration with language options and app navigation.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ASOS
#1 Users Choice
ASOS receives high praise for its user-friendly app, fast delivery, and excellent customer service. Users appreciate the wide selection of styles, easy return policy, and frequent discounts, making it a favorite among online shoppers.
Namshi
#2 Runner-up
Namshi garners mixed feedback with users praising its product quality, fast delivery, and customer service. However, some users express dissatisfaction with delivery delays, return policies, and app performance issues.
Zalando
#3 Straggler
Zalando is well-regarded for its quality products, fast delivery, and easy returns. Users appreciate the wide range of brands and sizes available, although some express frustration with language options and app navigation.

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Nuggets

Major Highlights of the Week

App Performance Issues 🚫
The app frequently crashes, loads slowly, and often displays a blank white screen, making it difficult for users to shop efficiently. This poor performance is causing frustration and driving users to consider alternative shopping platforms.
Every time I try and open the app it only shows a white screen it doesn't load at all.
Refund Delays ⏳
Customers are experiencing significant delays in receiving refunds, with some waiting over a month without resolution. This issue is eroding trust and satisfaction, as users feel their financial concerns are not being addressed promptly.
I have been waiting for my refund for almost two months.
Delivery Inconsistencies 🚚
There are numerous complaints about delayed deliveries, with some orders taking weeks to arrive or being canceled without notice. This inconsistency in delivery times is leading to customer dissatisfaction and loss of confidence in the service.
Customer Service Challenges 📞
Users report poor customer service experiences, including unhelpful responses and lack of follow-up on issues. This is leading to frustration and a perception that customer concerns are not a priority.
Worst customer service ever! They don't even know their delivery guys who have my parcel.
Product Authenticity Concerns 🛍️
There are allegations of receiving counterfeit or used products, particularly with branded items, which is damaging the brand's reputation for quality. Customers are questioning the authenticity of products and expressing disappointment.
I ordered Nike shoes and received a fake product.
App Usability Decline 📉
Recent updates have made the app less user-friendly, with navigation issues and a confusing interface. This decline in usability is causing frustration and making it harder for customers to find and purchase products.
The new update is very annoying to use, slower and less filter options.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Performance Issues 🚫
The app frequently crashes, loads slowly, and often displays a blank white screen, making it difficult for users to shop efficiently. This poor performance is causing frustration and driving users to consider alternative shopping platforms.
Refund Delays ⏳
Customers are experiencing significant delays in receiving refunds, with some waiting over a month without resolution. This issue is eroding trust and satisfaction, as users feel their financial concerns are not being addressed promptly.
Delivery Inconsistencies 🚚
There are numerous complaints about delayed deliveries, with some orders taking weeks to arrive or being canceled without notice. This inconsistency in delivery times is leading to customer dissatisfaction and loss of confidence in the service.
Customer Service Challenges 📞
Users report poor customer service experiences, including unhelpful responses and lack of follow-up on issues. This is leading to frustration and a perception that customer concerns are not a priority.
Product Authenticity Concerns 🛍️
There are allegations of receiving counterfeit or used products, particularly with branded items, which is damaging the brand's reputation for quality. Customers are questioning the authenticity of products and expressing disappointment.
App Usability Decline 📉
Recent updates have made the app less user-friendly, with navigation issues and a confusing interface. This decline in usability is causing frustration and making it harder for customers to find and purchase products.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has become incredibly slow and unresponsive after the latest update. It takes forever to load pages, making it frustrating to shop. Please fix these performance issues.
Maverick77sa
Week of April 9th, 2025
I ordered shoes and received a completely different item. The return process is a nightmare, and customer service is unhelpful. This has been a very disappointing experience.
Nicksrev13
Week of April 9th, 2025
The new app layout is confusing and hard to navigate. It was much easier to find items before the update. Please consider reverting to the old interface.
FA_tz_i
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has become incredibly slow and unresponsive after the latest update. It takes forever to load pages, making it frustrating to shop. Please fix these performance issues.
Candice Wu
App Store
I ordered shoes and received a completely different item. The return process is a nightmare, and customer service is unhelpful. This has been a very disappointing experience.
Kelly Williams
Google Play
The new app layout is confusing and hard to navigate. It was much easier to find items before the update. Please consider reverting to the old interface.
Koray Okumus
Google Play

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