BAND - App for all groups

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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BAND - App for all groups

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of BAND - App for all groups's key feedback

1

Login Issues

A significant number of users, approximately 15%, report being unable to log in to the app, often receiving error messages like 'unable to complete due to temporary error,' despite having up-to-date devices and app versions.

I can't log in to the app, always getting a 'temporary error' message.

2

Update Problems

Around 10% of users experience issues with app updates, where the app prompts them to update despite having the latest version, leading to frustration and inability to access certain features.

The app keeps asking me to update, but there's no update available.

3

Intrusive Ads

Approximately 8% of users are frustrated by the presence of ads within the app, which they find intrusive and disruptive to their communication flow, prompting some to consider switching to alternative platforms.

Ads are now showing up in my feed, disrupting the communication flow.

4

Notification Glitches

About 12% of users report issues with the notification system, where notifications either don't appear or persist even after being checked, causing confusion and missed updates.

Notifications don't clear even after I've read all the messages.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Slack
Slack receives mixed feedback, with users praising its organization and communication features, but many report issues with notifications, app crashes, and a lack of intuitive design. Some users express frustration with recent updates and compatibility issues, particularly on Android devices.

#2 RUNNER UP

Discord
Discord is appreciated for its community-building features and ease of use, especially among gamers. However, users frequently report bugs, issues with voice calls, and dissatisfaction with recent UI changes and the introduction of AI features, which some find intrusive.

#3 Straggler

BAND - App for all groups
BAND receives mixed reviews, with users appreciating its group organization features like calendars and chat options. However, many users report technical issues such as app crashes, notification problems, and difficulties with updates, which detract from the overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Slack
#1 Users Choice
Slack receives mixed feedback, with users praising its organization and communication features, but many report issues with notifications, app crashes, and a lack of intuitive design. Some users express frustration with recent updates and compatibility issues, particularly on Android devices.
Discord
#2 Runner-up
Discord is appreciated for its community-building features and ease of use, especially among gamers. However, users frequently report bugs, issues with voice calls, and dissatisfaction with recent UI changes and the introduction of AI features, which some find intrusive.
BAND - App for all groups
#3 Straggler
BAND receives mixed reviews, with users appreciating its group organization features like calendars and chat options. However, many users report technical issues such as app crashes, notification problems, and difficulties with updates, which detract from the overall user experience.

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Nuggets

Major Highlights of the Week

Login Issues
Users are experiencing persistent login issues despite having up-to-date apps and devices, leading to frustration and inability to access group communications. This indicates a potential backend authentication problem that needs immediate attention.
I cannot login to my daughter's softball team group despite having the latest app version.
Update Confusion
Users are repeatedly prompted to update the app even when no update is available, causing confusion and hindering app functionality. This suggests a possible bug in the app's update notification system.
The app keeps telling me to update, but there's no update available.
Ad Intrusion
The introduction of ads within private group feeds is disrupting user experience and communication flow, leading some users to abandon the app. This change is perceived as intrusive and diminishes the app's value proposition.
Ads in our private group feed are distracting and interrupt communication.
Notification Glitches
The app's notification system is unreliable, with users missing important updates unless they manually check the app. This inconsistency undermines the app's core functionality of keeping groups informed.
Notifications don't appear unless I manually check the app.
Temporary Errors
Frequent 'temporary error' messages prevent users from accessing the app, suggesting a significant and unresolved backend issue. This persistent problem is causing users to abandon the app out of frustration.
I keep getting 'temporary error' messages and can't use the app.
Blocking Ineffectiveness
The blocking feature is ineffective, as users continue to receive notifications from blocked members, indicating a flaw in the app's privacy controls. This undermines user trust in managing their group interactions.
Blocking a member doesn't stop their notifications from appearing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users are experiencing persistent login issues despite having up-to-date apps and devices, leading to frustration and inability to access group communications. This indicates a potential backend authentication problem that needs immediate attention.
Update Confusion
Users are repeatedly prompted to update the app even when no update is available, causing confusion and hindering app functionality. This suggests a possible bug in the app's update notification system.
Ad Intrusion
The introduction of ads within private group feeds is disrupting user experience and communication flow, leading some users to abandon the app. This change is perceived as intrusive and diminishes the app's value proposition.
Notification Glitches
The app's notification system is unreliable, with users missing important updates unless they manually check the app. This inconsistency undermines the app's core functionality of keeping groups informed.
Temporary Errors
Frequent 'temporary error' messages prevent users from accessing the app, suggesting a significant and unresolved backend issue. This persistent problem is causing users to abandon the app out of frustration.
Blocking Ineffectiveness
The blocking feature is ineffective, as users continue to receive notifications from blocked members, indicating a flaw in the app's privacy controls. This undermines user trust in managing their group interactions.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is a really good way to communicate to people like your sports team for example, but when you try to watch a video, it never really works, and sometimes band doesn’t notify me when I get a notification on it but other than that, it’s really good!
Isla SL8
Week of April 7th, 2025
I use this app for my basketball teams. As wonderful as it is, the Notifications system is whack. Why in the world do we need both a ‘Feed’ and a ‘Notification’ section? It’s so confusing. Please just REMOVE the Feed piece altogether!
chaseerry
Week of April 7th, 2025
I installed and asked app not to track me. I get non stop errors even before I can try to login or create an account. Completely broken for me.
MMoose05
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is a really good way to communicate to people like your sports team for example, but when you try to watch a video, it never really works, and sometimes band doesn’t notify me when I get a notification on it but other than that, it’s really good!
Candice Wu
App Store
I use this app for my basketball teams. As wonderful as it is, the Notifications system is whack. Why in the world do we need both a ‘Feed’ and a ‘Notification’ section? It’s so confusing. Please just REMOVE the Feed piece altogether!
Kelly Williams
Google Play
I installed and asked app not to track me. I get non stop errors even before I can try to login or create an account. Completely broken for me.
Koray Okumus
Google Play

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