Nest

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Nest

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Nest's key feedback

1

Connectivity Issues

A significant number of users experience connectivity problems with the Nest app, where devices frequently disconnect from Wi-Fi or fail to load video feeds promptly. Approximately 20% of users report these issues, which hinder the app's functionality and user experience.

The app constantly disconnects from Wi-Fi, making it unreliable.

2

Complex User Interface

Users find the Nest app's interface overly complicated, especially when setting schedules or adjusting temperatures. Around 15% of users express frustration with the app's design, which they feel should be more intuitive for basic functions.

The app's UI is too complex for setting a simple heat/cool schedule.

3

Multiple App Requirement

Many users are frustrated by the need to use both the Nest app and the Google Home app to manage their devices, leading to confusion and inefficiency. This issue affects about 10% of users who find the dual-app requirement cumbersome.

Why do I need two apps to manage my Nest devices?

4

Frequent Login Prompts

A notable portion of users are annoyed by the app frequently logging them out, requiring repeated logins. This issue affects approximately 10% of users, disrupting their ability to quickly access and control their devices.

The app keeps making me sign back in, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ecobee
Ecobee receives generally positive feedback for its user-friendly app and reliable thermostat functionality. Users appreciate the convenience of remote control and the app's intuitive design, although some express frustration with occasional connectivity issues and the need for a subscription to access advanced features.

#2 RUNNER UP

Ring
Ring is praised for its effective security features and ease of installation, providing users with peace of mind. However, some users report issues with app updates causing connectivity problems and express dissatisfaction with the need for a subscription to access video recordings.

#3 Straggler

Nest
Nest receives mixed feedback, with users appreciating the convenience of remote control and energy-saving features. However, many users express frustration with app reliability, connectivity issues, and the need for multiple apps to manage devices, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ecobee
#1 Users Choice
Ecobee receives generally positive feedback for its user-friendly app and reliable thermostat functionality. Users appreciate the convenience of remote control and the app's intuitive design, although some express frustration with occasional connectivity issues and the need for a subscription to access advanced features.
Ring
#2 Runner-up
Ring is praised for its effective security features and ease of installation, providing users with peace of mind. However, some users report issues with app updates causing connectivity problems and express dissatisfaction with the need for a subscription to access video recordings.
Nest
#3 Straggler
Nest receives mixed feedback, with users appreciating the convenience of remote control and energy-saving features. However, many users express frustration with app reliability, connectivity issues, and the need for multiple apps to manage devices, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Facial Recognition Issues
The facial recognition feature struggles to accurately identify and learn faces, particularly for children, and lacks the ability to reassign misidentified photos. This results in persistent misidentification despite repeated attempts to correct it.
The app consistently misidentifies my 5-year-old's face, and I can't reassign the correct identity.
App Responsiveness
The app frequently experiences slow loading times, especially when trying to access live video feeds, which hinders real-time communication and monitoring. This delay is frustrating for users who rely on timely interactions.
When someone rings the doorbell, the video feed takes too long to load, making it hard to talk to visitors.
UI Complexity
The user interface is overly complex for basic functions, making it difficult to set simple schedules or adjust settings efficiently. Users find the design unintuitive and cumbersome for everyday use.
Setting a simple heat/cool schedule is unnecessarily complicated and not user-friendly.
Connectivity Problems
Frequent connectivity issues cause devices to go offline or require repeated logins, disrupting the seamless operation of the app and devices. This instability undermines the reliability of the system.
The app keeps logging me out, and I have to sign back in constantly.
Dual App Confusion
The requirement to use both the Nest and Google Home apps for different functionalities creates confusion and inefficiency. Users struggle with managing devices across two platforms.
I need two apps to control my devices, which is confusing and inefficient.
Unwanted Prompts
Persistent prompts to join programs like Nest Renew are intrusive and frustrating, leading to user dissatisfaction. Users feel pressured by repeated notifications to opt into services they are not interested in.
I'm constantly bombarded with requests to join Nest Renew, which I don't want.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Facial Recognition Issues
The facial recognition feature struggles to accurately identify and learn faces, particularly for children, and lacks the ability to reassign misidentified photos. This results in persistent misidentification despite repeated attempts to correct it.
App Responsiveness
The app frequently experiences slow loading times, especially when trying to access live video feeds, which hinders real-time communication and monitoring. This delay is frustrating for users who rely on timely interactions.
UI Complexity
The user interface is overly complex for basic functions, making it difficult to set simple schedules or adjust settings efficiently. Users find the design unintuitive and cumbersome for everyday use.
Connectivity Problems
Frequent connectivity issues cause devices to go offline or require repeated logins, disrupting the seamless operation of the app and devices. This instability undermines the reliability of the system.
Dual App Confusion
The requirement to use both the Nest and Google Home apps for different functionalities creates confusion and inefficiency. Users struggle with managing devices across two platforms.
Unwanted Prompts
Persistent prompts to join programs like Nest Renew are intrusive and frustrating, leading to user dissatisfaction. Users feel pressured by repeated notifications to opt into services they are not interested in.

Quotes of the week

Hear from some of the most impactful users to drive changes

Ever since I migrated to Google from Nest, the cameras stop working for weeks and Google support does not know how to fix the issue. I recommend you purchase a different camera solution.
Nick Rich Second
Week of April 9th, 2025
The app keeps making me sign back in.
mattnorton2u
Week of April 9th, 2025
I have a Nest doorbell, one camera, and a thermostat… why do I need TWO apps? The doorbell and thermostat show up in the Nest app but the camera does not. All 3 devices show up in the Google Home app but I can’t access some of the thermostat controls without the Nest app. Really dumb.
Silvachelle
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Ever since I migrated to Google from Nest, the cameras stop working for weeks and Google support does not know how to fix the issue. I recommend you purchase a different camera solution.
Candice Wu
App Store
The app keeps making me sign back in.
Kelly Williams
Google Play
I have a Nest doorbell, one camera, and a thermostat… why do I need TWO apps? The doorbell and thermostat show up in the Nest app but the camera does not. All 3 devices show up in the Google Home app but I can’t access some of the thermostat controls without the Nest app. Really dumb.
Koray Okumus
Google Play

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